From the Provost: Academic Affairs support during the COVID19 campus adaptation

March 19, 2020, 10:59 a.m.

To:  University Community
From:  Kathy Ogren, Provost
Subject:  Academic Affairs support during the COVID-19 campus adaptation

Academic Affairs support areas have largely transitioned to telework modalities until further notice.  If you have any questions or comments, please do not hesitate to reach out to us.  And please, above all, stay safe and well.

Provost’s and Deans’ Offices

The Provost’s and Deans’ Offices will be staffed on a rotating schedule.  However, we would like to limit walk-ins.  Please call ahead or email directly using the contact information listed below:

  • Provost Office, (909) 748-8072
  • College of Arts and Sciences, (909) 748-8359
  • Graduate School of Theology, (415) 451-2859
  • School of Business, (909) 748-8041
  • School of Education, (909) 748-8064
  • School of Continuing Studies, (909) 748-8868

Armacost Library

As of Wednesday, March 18, in-person admission to the Armacost Library has been suspended. [For more recent updates, please see]

All books and physical materials have been automatically renewed and we have suspended fines for the rest of the academic year.

If you need a book from the library shipped to your home, please contact us at  We are working on a process to automate the order process for your convenience.  Please check the library website in the coming days for updates.

Most faculty and staff will work remotely.  Two staff members will be in the building Monday through Thursday throughout the closure to complete on-site activities.  We will continue to offer the majority of our services virtually:

  • Librarians are available to help with student, faculty, and staff questions about finding and accessing library resources through chat, email, or meeting in WebEx.
  • Librarians are available to collaborate with faculty to identify resources for use in their technology-enhanced courses.
  • Interlibrary Loan and Course Reserves will continue to support electronic materials.  If you need a physical source currently on reserve converted to electronic format, please contact

For the most current information on library services and to find suggestions for things to read, listen to, or watch, go to the Armacost Library Homepage.

Information Technology Services

Academic Computing and Instructional Technology Services (ACITS)

Academic Computing for Students:

ACITS offices will be closed, but there will be computers available along the hallway at the north end of Naslund Lounge.  Printing can be sent to the two Wēpa kiosk printers next to Java and Juice.

All contact information is available at:

The team also manages and supports a variety of online technologies that faculty use to teach courses.  The primary tool is Moodle, which is used by a vast majority of all courses at the University of Redlands.

Instructional Technology Services for Faculty:

To keep our community, faculty, and staff safe, starting Thursday, March 19, in-person consultations will be discontinued through Friday, April 3.

The Instructional Technology team will be available to help faculty remotely throughout the week, and over weekends and evenings.  Please click here to schedule an online support session with an Instructional Technology team member.  You can also email if you have specific questions or need help with any aspect of digitizing your course.  Please click here to review the Academic Continuity Plan website, which provides useful information on the tools available, as well as email addresses and phone numbers of the Instructional Technology team members.

Be sure to join your colleagues in the discussion about technology and best-practices, and chat live with the Instructional Technology team.  Click here to join the Faculty Forum on Microsoft Teams.  Note: If you don’t already have it, you can download Microsoft Teams by clicking here.

For evening and weekend support, please email or call 909-748-8352 or 909-748-8321.

Information Services

Support will be provided remotely for all enterprise applications (Colleague, Sharepoint, Web Services, Softdocs, Business Objects).  All requests for assistance should be sent to

Client Services

Tech Support will have one technician on campus Monday through Thursday, 10 a.m. to 2 p.m.  Administrative support will be on campus periodically (TBD pending Mail Room hours) to pick up mail, process bills, and perform other support tasks.  Media Services will be on call to support Webex and live streaming.  All requests for assistance should be sent to

System and Network Services

Network technicians will be on call for on-campus issues.  Telecom will have staff on campus Monday to Friday, 8 a.m. to 5 p.m.  All requests for assistance should be sent to

IT Leadership Team

ITS will have a director on campus Monday to Friday during normal business hours to address any urgent issues.

Office of Career & Professional Development

The University of Redlands Office of Career & Professional Development (OCPD) will temporarily halt in-person services, which includes resources within the Career Studio, until further notice.  All meetings from the OCPD will move online, and all services to students, alumni, and employers will move online.

Best Practices for Students Working Off-Campus

Students presently working in an off-campus internship or job should check in with their employer to see if they should still report to work.  Those earning credit for their internships should contact their academic advisors for additional information.


OCPD will continue to provide students, alumni, employers, and faculty/staff/administrators with updates on its operating status.  This information will be updated on the OCPD website.  Students will receive weekly OCPD emails with information on how to access events and resources.

Virtual Studio Sessions

The Career Studio is now virtual.  The Career Studio continues to be a great way for students to gain support around resume development, cover letters, job searches, mock interviews, and more.  To schedule an online session, students can visit:

Quick Answers

If students/alumni have a quick question, we recommend students/alumni send OCPD a message via social media:

  • Twitter @RedlandsCareer
  • Instagram @RedlandsCareer
  • Facebook @uofrcareerandprofessionaldevelopment

Prefer email?

Students/Alumni Have 24/7 Access to Self-Directed Career and Professional Development Resources
  • Handshake.  Students and alumni can use this platform to explore career options and find jobs and internships.
  • CareerShift.  Winner of the Career Innovator Award, CareerShift uses integrated tools to access the hidden job market and discover new connections.  Your link to CareerShift is located within your Handshake account. 
  • What Can I Do With This Major?  This resource offers a collection of information on hundreds of majors, outlining common career options, employers, and strategies to maximize your career path. Access this resource on the sidebar of the Students/Alumni page.
  • Focus 2.  Discover the careers that align with your specific major and complete self-assessments to discover where your focus should be, then apply!  Access this resource on the sidebar of the Students/Alumni page.
  • Resource Library.  Have questions about resumes, cover letters, job/internship searching, salary negotiation, interviewing, or other topics?  View multiple handouts and resources in the OCPD Resource Library in Handshake to assist with all things career-related. 
OCPD Events
  • Education Expo: This event has been postponed.  A new date will be made available on Handshake
  • Information Sessions: Think Together and San Bernardino County Auditor Information Sessions have been canceled.  Future information sessions will either be canceled or moved to a virtual modality.  Check Handshake for more details. 
  • Application Party Studio Session: This event scheduled for Thursday, March 19 from 3 to 5 p.m. will continue as planned, but virtually. RSVP on Handshake
  • Mock Interview Event for Seniors:  This event scheduled for Tuesday, March 31 will continue as planned, but virtually.  Students can sign up for a mock interview slot on Handshake
  • All other event information is available and will continue to be updated on Handshake.  Additional career webinar content for students will be made available soon.


Office of International Students and Scholars (OISS)

OISS will continue to offer regular office hours on Monday, Wednesday, and Friday mornings from 9 to 11 a.m. and on an as-needed basis.  International students and scholars needing assistance outside those hours can email for information or appointments if individual in-person consultations are needed.

Registrar’s Office

The Registrar’s Office will be offering in-person support by appointment only.  A forthcoming FAQ will provide students with answers to the current most frequently asked questions with links to necessary online forms.  Individuals should also refer to for additional information.  For assistance or to schedule an appointment, please call 909-748-8019 or email

Center for Spatial Studies (CSS)

The offices of the Center for Spatial Studies (CSS) in Lewis Hall will be closed, although face-to-face meetings may be arranged when needed.  The CSS will:

Military and Veteran Services (MVS)

The Military and Veteran Services Office will be closed (no walk-in service).  Students may request support via the contacts listed below:

  • Office phone: 909-748-8337
  • Request an in-person meeting:  Students needing an in-person meeting may contact MVS Director Monique Pope at (909) 213-4220.
  • MVS forms are available online by visiting

Updates will be sent out via email.  The MVS office will also post updates on MVS webpage at and Facebook at