March 19, 2020, 10:59 a.m.
To: University Community
From: Kathy Ogren, Provost
Subject: Academic Affairs support during the COVID-19 campus adaptation
Academic Affairs support areas have largely transitioned to telework modalities until further notice. If you have any questions or comments, please do not hesitate to reach out to us. And please, above all, stay safe and well.
The Provost’s and Deans’ Offices will be staffed on a rotating schedule. However, we would like to limit walk-ins. Please call ahead or email directly using the contact information listed below:
As of Wednesday, March 18, in-person admission to the Armacost Library has been suspended. [For more recent updates, please see https://library.redlands.edu/covid19.]
All books and physical materials have been automatically renewed and we have suspended fines for the rest of the academic year.
If you need a book from the library shipped to your home, please contact us at firstname.lastname@example.org. We are working on a process to automate the order process for your convenience. Please check the library website in the coming days for updates.
Most faculty and staff will work remotely. Two staff members will be in the building Monday through Thursday throughout the closure to complete on-site activities. We will continue to offer the majority of our services virtually:
For the most current information on library services and to find suggestions for things to read, listen to, or watch, go to the Armacost Library Homepage.
Academic Computing for Students:
ACITS offices will be closed, but there will be computers available along the hallway at the north end of Naslund Lounge. Printing can be sent to the two Wēpa kiosk printers next to Java and Juice.
All contact information is available at: https://sites.redlands.edu/its/acits/instructional-technology-services/
The team also manages and supports a variety of online technologies that faculty use to teach courses. The primary tool is Moodle, which is used by a vast majority of all courses at the University of Redlands.
Instructional Technology Services for Faculty:
To keep our community, faculty, and staff safe, starting Thursday, March 19, in-person consultations will be discontinued through Friday, April 3.
The Instructional Technology team will be available to help faculty remotely throughout the week, and over weekends and evenings. Please click here to schedule an online support session with an Instructional Technology team member. You can also email email@example.com if you have specific questions or need help with any aspect of digitizing your course. Please click here to review the Academic Continuity Plan website, which provides useful information on the tools available, as well as email addresses and phone numbers of the Instructional Technology team members.
Be sure to join your colleagues in the discussion about technology and best-practices, and chat live with the Instructional Technology team. Click here to join the Faculty Forum on Microsoft Teams. Note: If you don’t already have it, you can download Microsoft Teams by clicking here.
For evening and weekend support, please email firstname.lastname@example.org or call 909-748-8352 or 909-748-8321.
Support will be provided remotely for all enterprise applications (Colleague, Sharepoint, Web Services, Softdocs, Business Objects). All requests for assistance should be sent to email@example.com.
Tech Support will have one technician on campus Monday through Thursday, 10 a.m. to 2 p.m. Administrative support will be on campus periodically (TBD pending Mail Room hours) to pick up mail, process bills, and perform other support tasks. Media Services will be on call to support Webex and live streaming. All requests for assistance should be sent to firstname.lastname@example.org.
Network technicians will be on call for on-campus issues. Telecom will have staff on campus Monday to Friday, 8 a.m. to 5 p.m. All requests for assistance should be sent to email@example.com.
ITS will have a director on campus Monday to Friday during normal business hours to address any urgent issues.
The University of Redlands Office of Career & Professional Development (OCPD) will temporarily halt in-person services, which includes resources within the Career Studio, until further notice. All meetings from the OCPD will move online, and all services to students, alumni, and employers will move online.
Students presently working in an off-campus internship or job should check in with their employer to see if they should still report to work. Those earning credit for their internships should contact their academic advisors for additional information.
OCPD will continue to provide students, alumni, employers, and faculty/staff/administrators with updates on its operating status. This information will be updated on the OCPD website. Students will receive weekly OCPD emails with information on how to access events and resources.
The Career Studio is now virtual. The Career Studio continues to be a great way for students to gain support around resume development, cover letters, job searches, mock interviews, and more. To schedule an online session, students can visit: https://go.oncehub.com/CareerStudio
If students/alumni have a quick question, we recommend students/alumni send OCPD a message via social media:
Prefer email? OCPD@redlands.edu
OISS will continue to offer regular office hours on Monday, Wednesday, and Friday mornings from 9 to 11 a.m. and on an as-needed basis. International students and scholars needing assistance outside those hours can email firstname.lastname@example.org for information or appointments if individual in-person consultations are needed.
The Registrar’s Office will be offering in-person support by appointment only. A forthcoming FAQ will provide students with answers to the current most frequently asked questions with links to necessary online forms. Individuals should also refer to https://www.redlands.edu/registrar/ for additional information. For assistance or to schedule an appointment, please call 909-748-8019 or email email@example.com.
The offices of the Center for Spatial Studies (CSS) in Lewis Hall will be closed, although face-to-face meetings may be arranged when needed. The CSS will:
The Military and Veteran Services Office will be closed (no walk-in service). Students may request support via the contacts listed below:
Updates will be sent out via email. The MVS office will also post updates on MVS webpage at www.redlands.edu/military and Facebook at www.facebook.com/RedlandsMVS.