CAS Billing FAQs

College of Arts and Sciences students receive billing statements in July for the fall semester, in December for the spring semester and in April for May/Summer term if applicable. All statements are sent to the Self-Service Portal. Students can access this portal by using their @redlands.edu credentials. Proxy users can access this portal by using the email the student provided when setting them up as a proxy user.

Below is a list of frequently asked questions about the CAS billing statements. Should you not see your question below, or need additional information, please contact us at sfs@redlands.edu.

When is the bill due?

Spring 2023 bills are due by 11:59 p.m. (PST) on Friday, December 16, 2022.

How can I pay my balance?

To pay your balance, log onto Self-Service. When you reach the main screen, click on "Student Finance" which will allow you to view your bill and make your payment.

Students will use their @redlands.edu credentials to access this site.

Proxy users, which are set up by the student, will need to use the email address the student provided to access the site.

What payment options are available to pay my balance?

You may pay your balance with a one-time payment, payment plan, financing option, or outside assistance. All payment options can be found at https://www.redlands.edu/sfs/paymentoptions.

How do I set up a payment plan?

To set up a payment plan, sign in to your Self-Service Portal and click on "Student Finance". Once on this page, you will be able to access our servicer, Nelnet to set up your payment plan by clicking on the "Payments and Payment Plans" link on the right hand side.

Please note there is a $35 fee per semester to enroll in a payment plan.

What will happen if I do not pay my balance?

If your balance is not paid by the deadline, a $250 late fee will be assessed, your classes will be dropped and you will not be eligible to move into your residence hall. You will be permitted to register for classes and move into your residence hall once your balance is resolved.

How do I know my classes will not be dropped once I have paid?

On the Self-Service Student Checklist, if the "Student Account Balance Due" item has a "received" status as of the billing due date, your classes will not be dropped.

I will be paying using a scholarship from a third-party, but they will not send the check until after the semester starts.

Provide a copy of your scholarship letter to sfs@redlands.edu and we will include a placeholder on your account for the scholarship amount until the actual check is received. If we do not receive the check within a reasonable time, we will follow up with you and the awarding agency.

I am paying my balance with a 529 plan or other third-party but the check may not arrive by the due date.

Provide a copy of the payment request confirmation to sfs@redlands.edu and we will include a placeholder on your account until the actual check is received. If we do not receive the check within a reasonable time, we will follow up with you.

How can I add a proxy user?

Proxy users are set up by the student in the Self-Service portal. If a particular person is not appearing on the list of available proxy users, you will need to reach out to Student Financial Services at sfs@redlands.edu to get them added. More information about proxy users can be found here.

I am having trouble accessing the payment portal as a proxy user.

If you are experiencing issues as a proxy user gaining access to the site, we recommend clearing all cookies and trying to login again. 

If you are still having issues with your proxy account after verifying your email was entered correctly by the student and you have cleared your cookies, please contact Student Financial Services at sfs@redlands.edu for assistance.

I am a proxy user and when I log in to Self-Service to pay the balance, the balance shows $0.00.

You may be viewing the balance for your user instead of the student’s account. To view your student’s account, select the person icon in the top right corner, select “Change Proxy User”, then select the name of the student whose balance you want to pay.

There is a health insurance charge on my bill, but I plan to waive the health insurance, do I have to pay the health insurance charge now?

If your health insurance waiver is not approved by the billing deadline, then the balance must be paid in full and you will be reimbursed for the health insurance payment once the waiver is approved. If you enroll in a payment plan, your payment plan balance will be adjusted after the waiver is approved. The health insurance waiver will be available December 1, 2022.

I have student loans on my financial aid offer letter, but they are not shown on my billing statement.

For student loans to be reflected on your billing statement, you must complete the applicable loan documents. To review and complete outstanding loan documents, please visit the Self-Service Student Checklist.  

My account balance is a negative number, what does that mean?

A negative number means the financial aid and payments on your account exceed the billing on your account creating a credit balance. Eligible credit balances will be refunded to students within 14 days from the start of the semester.  

When will I be billed for May and Summer term?

May and Summer term classes will be billed in early April, apart from May term study away courses. May term student away courses will be billed with Spring 2023 and should be reflected on your Spring statement within 1-2 weeks of adding your May term study away course. To learn more about the University Common Academic Calendar and additional information about May and Summer Term billing, click here.