UR Ready for Students & Families

COVID-19 Preparedness

UR Ready for Students & Families

While U of R students are all different—comprising undergraduates and graduate students, residential and commuter students, traditional-college-age students and working professionals—we're all in this together. 

As members of the U of R community, we are all united in our responsibility for doing everything we can to keep each other safe.

COVID-19 FAQ for Students & Families

Campus Life 

STUDENT INFORMATION 

Are face coverings required on campus?

Wearing a mask (even one-way masking) in indoor public places, on public transit, and while traveling continues to be a good method for reducing transmission. The following apply universally, regardless of vaccination/booster status:

  • While masking is not currently mandated on our campuses, we strongly encourage you to mask:
    • When returning from travel (for 5 days post-return);
    • After a known exposure to a positive case (even if you test negative);
    • After recovering from COVID and returning to a campus (up to 14 days from onset of symptoms);
    • At the onset of COVID-19 symptoms (see procedures for symptomatic individual);
    • When in classrooms or other learning spaces with others; note, students must comply if asked to wear a mask in an instructional setting. Faculty are encouraged to communicate mask requirements in advance if they intend to require masks in their classes to ensure students come prepared.
    • When meeting with others in small spaces;
    • When in crowded public areas on our campuses;
    • When traveling by car/van with others for University-related events and activities;
    • When working in a role/department that requires a lot of close interaction with others;
    • When asked to mask by others who are concerned about their safety or that of others; and
    • Any situation not mentioned here that increases the risk of transmission.
  • Masking is required while accessing the University Health Center or the Truesdail Clinic and when utilizing University shuttles.
  • Masking is required in meeting spaces when an individual(s) present makes the request of others.
  • Masking may be required in other special circumstances or for certain indoor events as needed.

What if I am unable to wear a face-covering for medical reasons?

If you are unable to wear a face-covering due to a documented medical condition, you must wear a non-restrictive alternative, such as a face shield with a drape attached at the bottom. Face shields are only sufficient covering when they include a drape attached to the bottom edge.

Will I be required to test weekly?

Weekly/Surveillance testing is currently not required; however, as a preventative message, all members of the University community are encouraged to have COVID-19 testing kits available to allow for quick and convenient testing should they be identified as a close contact or exhibit COVID-like symptoms. 

 

Am I expected to clean/disinfect shared spaces that I have used?

Whether vaccinated or not vaccinated, everyone is encouraged to take precautions to minimize the spread of germs. Facilities management will provide disinfecting sprays/wipes in classrooms and other common areas.  All community members are encouraged to carry hand sanitizer while on campus.  Students living in a residential community should try to maintain a supply of EPA-approved disinfecting wipes and spray to use in their personal living spaces.

Will the campus be cleaned and disinfected on a regular basis?

 Facilities Management team members have been trained in appropriate cleaning techniques, the utilization of disinfecting chemicals, and the operation of electrostatic sprayers to provide additional sanitization protection.  A higher frequency of disinfection, where required due to the level of use, has been implemented, and adjustments will be made as needed.  This includes more frequent cleaning of high-touch services, restrooms, tables, door handles, light switches, and railing.  Products used are registered with the EPA as disinfection products. 

All apartments and suite style bathroom cleaning will be the responsibility of the residents.  Paper products and cleaning supplies will be provided. 

Where can I find outside WiFi service on campus?

A campus map showing the outdoor WiFi spaces can be found here: Outdoor WiFi Spaces on Campus 

What services are being offered in the Armacost Library?

Armacost Library faculty and staff will continue to provide access to both digital and physical resources and a full suite of virtual services throughout the remainder of the summer. Ask a Librarian for help with research questions, articles, eBooks, and more. Curbside pickup service for checking out physical items in our collections will transition to in-person pick-up beginning Monday, August 2nd. For evolving updates on access, resources, and services, please visit armacostlibrary.blogspot.com.

What about access to computer labs, printers, and collaborative learning spaces?

Fletcher Jones Foundation Computer Center 

Information Technology Services is pleased to announce the completion of the Fletcher Jones Foundation Computer Center renovation.  

The renovation consists of 5 newly created open collaborative learning spaces, main lab, class lab, and a state-of-the-art makerspace.  

One of the core visions in the renovation was to transform structured solitary workspaces into a flexible bustling venue, where bringing your own device provides an opportunity to augment the educational experience. In the new learning spaces students can now: 

  • collaborate or work individually depending on their needs, 
  • easily connecting and sharing their work through large TV screens,  
  • navigate the space more readily, and 
  • reconfigure the furniture to fit the needs of the project. 

The expansion of our Makerspace now includes digital fabrication, rapid prototyping, 3-D printing, usage of augmented and virtual realities to solve complex problems. See images of the Makerspace transition here 

Working with OCPD (Office of Career and Professional Development), smaller collaborative learning spaces can be utilized for video interviews to connect students with their future goals as well as connecting with others for course assignments.   

To book our collaborative learning spaces (CLS). 

Please be aware that COVID protocols are in place for any CLS usage:

Key information to remember: 

  • Maintain face covering when in the presence of others. 
  • Fill out the daily health check/screening. 
  • Check your temperature. A PopID is located at the main entrance to the library building. 
  • Clean the CLS space after use. 

 

Hours of operation during the semester

Monday–Thursday: 8 am to 10 pm 

Friday: 8 am to 5 pm 

Saturday: 9 am to 5 pm 

Sunday: Main Lab Closed, CLS open based on reservation. 

How do I order/pick up my books and other materials at the University Bookstore?

Your campus bookstore website, home to all textbooks and Redlands merchandise is www.redlands.bncollege.com. You can order any item for shipping to your address, or you can place an order for pick up in store at no extra cost. Our current hours are:

  • Monday–Friday: 9am to 5pm
  • Saturday: Closed
  • Sunday: 10:30am to 2:30pm

Please call 909-748-8950 with inquiries. 

What vaccinations are required of undergraduates in the College of Arts and Sciences in order to University of Redlands?

How do I provide proof of vaccination?

Sign into the Student Health Portal using your University of Redlands email login and password, then follow the guidance provided.

What should I do if I have received the first of two shots of a SARS-2-COVID-19 vaccine?

Students who have not completed their SARS-2-Covid-19 vaccination may submit an exemption request through the Student Health Portal. The medical exemption should state when the second dose is to be administered and include proof of the first dosage by uploading the image of the vaccination card. A physician’s signature is not necessary if you are in the process of completing your vaccination. Students will be required to adhere to the nonvaccinated student guidelines until the Student Health Center has approved the documentation indicating the student has complete the SARS-2-Covid-19 vaccination.

What if I have a medical condition that prevents me from receiving a vaccine?

Medical exemptions for a vaccination requirement will be considered if accompanied by a request from a physician trained in the relevant specialty that informs the basis for the exemption.

Will exemptions for reasons other than medical be considered?

Vaccinations for all but COVID-19 are not eligible for exemption for reasons other than medical.  COVID-19 vaccine exemption requests for reasons other than medical, while very limited in scope, will be considered. To submit a COVID-19 vaccine exemption request, refer to the COVID-19 Vaccination Exemption form on the Student Health Portal.

Does the University assume responsibility for harm that I experience as result of being vaccinated?

Attending the University of Redlands is an individual’s choice, as is the decision to be vaccinated; therefore, the University of Redlands does not, and will not assume liability for symptoms or outcomes that result from a vaccination.

Will certain conditions apply if I am granted an exemption?

Yes. At present, guidance advises the risk of contracting COVID-19 and spreading it to others is higher among those who are not fully vaccinated; therefore, non-vaccinated individuals will be required to isolate or quarantine if they contract COVID-19, or if they are exposed to a confirmed case. Regular testing, completion of a daily health assessment, as well as face covering and physical distancing while indoors with others will also be required. Participation in some events will likely be restricted.

Conditions and expectations are subject to change based on CDC and state guidance.

Where can I learn more about vaccination/ immunization requirements?

You can learn more on the Student Health Center Immunization FAQ page.

THE REDLANDS APP AND YOUR VIRTUAL ID

Where can I find my virtual ID?

When you open the app and tap on “UR Ready” you will see the University ID tile.  If you have provided proof of vaccination, your ID features will be gold.  If you are not vaccinatedhave completed the daily health assessment and have provided proof of a negative COVID test within the last seven days your ID features will display green.  Non-vaccinated individuals whose ID features are red have either not completed the daily health assessment or their proof of a negative test has expired.

What does it mean when my virtual ID displays gold features?

Those who have provided proof of vaccination will see gold features on their ID. 

What does it mean when my virtual ID displays green features?

Green features represent a non-vaccinated person who is in compliance with university expectations; their daily health assessment has been completed and they have provided proof of a negative COVID-19 test within the last seven days.

What does it mean when my virtual ID displays red features?

Red features represent non-compliance with university expectations, of a non-vaccinated individual. This means the daily health assessment has not been completed and/or proof of a negative COVID-19 test within the last seven days is not on fileRed features will cause access to some services and venues to be restricted.  This includes dining venues. 

I don't have the Redlands app. How do I get it?

To get the Redlands app, search for “University of Redlands” in the Apple App Store or the Google Play Store. For those who don’t have smart phones or who prefer desktop, the interactive app is also available to view on browsers at https://redlandsedu-prod.modolabs.net/redlands_default. For technical assistance, please email techsupport@redlands.edu or call 909-748-HELP (4357).

Who do I contact for Virtual ID support?

Troubleshoot first by closing and re-opening the Redlands App.  If the ID appears red, select the X in the top right corner to understand what is missing.  Follow the steps provided.  If after completing these steps and confirming the issue is technical in nature, contact Virtual ID tech support at ais@redlands.edu

DINING SERVICES

What precautions should we expect in dining venues?

When visiting a dining venue on campus, you will be asked to show your online ID card, accessible using the Redlands app. Access to the venue is permitted provided the ID displaywith green or gold features.  Those whose ID displays green features have not been vaccinated, and will therefore be required to wear a mask in the venue when not eating.   Indoor seating will be permitted.   All transactions will be contactless; cash transactions are not permitted - meal plan transactions (dining dollars and swipes) and credit cards will be accepted. Guest who do not have a University ID to verify their vaccination status will be required to wear a face-covering when not eating in the venue. Locations will continue to offer hand sanitizing solutions, as well as disposable gloves for all guests for additional personal protection.

Besides the Table, what other options are available for dining?

The Launch Test and Guest Kitchen offers everyone’s favorite items such as burgers, sandwiches, street tacos, poke bowls, pasta bowls and chicken tenders in a retail environment that is always evolving to include some of our local partner’s specialty items. Limited seating is available but everything is available To-Go, to better enjoy our outdoor seating areas.  The Den is available for hand-crafted beverages, smoothies, pastries and weekly lunch and dinner menu items. The Bulldog Market, located conveniently on the first floor of the Armacost Library, offers Grab-n-Go sandwiches, salads and sushi, as well as a full line of snacks, microwaveable meals, grocery and convenience items.   

Can I order online?

Online ordering for campus retail locations is available through GrubHub. For those with a meal plan, both dining dollars and meal exchanges can be applied toward purchases. Orders can be picked up at The Den service window and other locations identified in the app. To place an order, navigate the GrubHub tile on the Redlands App by clicking on Campus Life, then Dining, or download GrubHub from your phone’s app store. Once on GrubHub, scroll to the bottom of the Login screen where it says, “Find my campus” and choose University of Redlands. Select your affiliation and hit next. Log into your GrubHub account or create a new one. Select your campus card to login into your Redlands account and add your meal plan or select view restaurants to see menus. Next, select The Den or Launch to view the menu and place an order. GrubHub orders can be picked up at The Den service window or the GrubHub kiosk tent outside the Den and Launch.

STUDENT ORGANIZATIONS

Will Student Involvement and Success (SIS) and/or ASUR offer any type of engagement opportunities for students this semester?

SIS, ASUR and recognized clubs and organizations will host a variety of social events, leadership development opportunities, and educational programming throughout the year.  Convocation lectures are being planned, Greek Life will be robust and welcoming, as will opportunities to engage in intramurals and outdoor programs.  Campus Diversity and Inclusion has been, and will continue to be, a strong programming partner.

What if I have more questions about student organizations?

Please contact Student Involvement and Success at sis@redlands.edu or 909-748-8100.

RESIDENCE HALLS

Who has access to the Residence Halls?

Students are permitted to visit other residential communities provided they are accompanied by a resident, per the Room and Board contract guest policy.  Any persons, including family or non-student friends, who are not students or employees of the University are considered “non-University guests.”  Non-University guests can visit residents and are required to wear a face covering in all indoor shared spaces in the community (hallways, stairwells, common bathrooms, kitchens, etc.). Remember: (1) the ability to host guests, whether University affiliated or non-University guests, in the residence hall is a privilege and may be rescinded if abused, (2) guests must be accompanied by their resident host at all times, (3) guests are expected to abide by all University of Redlands policies and expectations while on campus, and (4) residents may be held accountable for the behavior of their guests.  Please note, non-University guests may be restricted on certain occasions, or in specific spaces, or due to particular circumstances.  

What is the expectation for face covering inside my residence hall room?

Decisions about face covering inside a residence hall room are up to the student(s) in that room.  Students are expected to have honest conversations with one another to make individual decisions about with whom they choose to share private space while unmasked.  These conversations will likely include discussing vaccination status and other factors.  Blaming, shaming or othering any person, regardless of their health or COVID-19 vaccination status is never acceptable.  Being asked respectfully about your vaccination status by a person who is trying to manage their own safety and risk level is not stigmatization. 

Are visitors/guests allowed in residential communities?

Students are permitted to visit other residential communities provided they are accompanied by a resident, per the Room and Board contract guest policy. Any persons, including family or non-student friends, who are not students or employees of the University are considered “non-University guests.” Non-University guests can visit residents and are required to wear a face covering in all indoor shared spaces in the community (hallways, stairwells, common bathrooms, kitchens, etc.). Remember:

(1) the ability to host guests, whether University affiliated or non-University guests, in the residence hall is a privilege and may be rescinded if abused,

(2) guests must be accompanied by their resident host at all times,

(3) guests are expected to abide by all University of Redlands policies and expectations while on campus, and

(4) residents may be held accountable for the behavior of their guests.

Please note, non-University guests may be restricted on certain occasions, or in specific spaces, or due to particular circumstances. 

Health, Wellness, & Safety

MENTAL HEALTH & COUNSELING SERVICES

What types of services does the Counseling Center provide?

To learn about the scope of services and resources available through the Counseling Center at the University of Redlands, please visit their website.

What options are there if I’m seeking ongoing or more specialized mental health care?

In order to provide more convenient access for students who need ongoing or more specialized mental health care, the University has established a partnership with a local agency, Citrus Counseling Services (CCS).  The organization has earned a strong reputation, in part because of its diverse staff of more than 40 clinicians, including U of R alumni, who serve people of all race, gender, sexual orientation, and economic status.   

For more information, please visit our Counseling Center’s website or contact CCS directly at (909) 793-1078.

Is the Crisis Line still available?

Yes, the Crisis Line, which is available to all University of Redlands students, will continue to provide support 24/7, 365 days per year.  To seek crisis support for yourself or someone you are concerned about, dial 909-748-8960.  

Are there any other options for mental health care?

In addition to using the Counseling Center and CCS, we also encourage students to reach out to care providers they have worked with in the past or who are available near their homes. With more providers offering virtual therapy, the option of remaining in care while away at school is more widely available than ever before. This can prevent gaps in care when it is often most needed, like in times of transition. 

If I still have questions or concerns, who should I contact?

If you are a student having difficulty finding a community mental health provider, please reach out via email to Senior Associate Dean of Student Affairs, Ken Grcich. If you know a student who needs help, please also encourage the student to connect with the Counseling Center.

COVID-19 TESTING

Will I be required to test weekly?

Weekly/Surveillance testing is currently not required; however, as a preventative message, all members of the University community are encouraged to have COVID-19 testing kits available to allow for quick and convenient testing should they be identified as a close contact or exhibit COVID-like symptoms. 

Will the County or other test providers share my health information with the University?

No. Federal law—the Health Insurance Portability and Accountability Act of 1996 (HIPAA)—protects sensitive patient health information from being disclosed without the patient's consent or knowledge. Therefore, any testing site is prohibited from sending results or any other information to the University. Employees must themselves notify the University if they test positive for COVID via our reporting form, so we can respond appropriately and provide needed support.

I don’t have the Redlands app. How do I get it?

To get the Redlands app, search for “University of Redlands” in the Apple App Store or the Google Play Store. For those who don’t have smart phones or who prefer desktop, the interactive app is also available to view on browsers at https://redlandsedu-prod.modolabs.net/redlands_default. For technical assistance, please email techsupport@redlands.edu or call 909-748-HELP (4357).

IF YOU TEST POSITIVE FOR COVID-19

Who do I contact if I need support?

If it is an emergency, contact Public Safety at 909-748-8888. If it is not an emergency and you need COVID-related support, please fill out the COVID-19 Symptoms, Exposure, or Positive Test Reporting Form.

When should I submit a COVID-19 Reporting Form?

  • If you have received a COVID-19 positive test result.  

Please note, all members of the University community are expected to report fully, accurately, and immediately.  Any delay in reporting creates risk to others.  

Should I quarantine if I submit a COVID-19 Reporting Form?

If you are experiencing symptoms, have had a known exposure, or received a positive test, you should quarantine.

It is best that you reduce the possibility of spread by eliminating any close contact until the COVID-19 Case Team can follow up. This means students should self-isolate as much as possible, and wear a face covering and maintain at least 6 feet of physical distance to others when in shared spaces 

What happens when I submit a COVID-19 Reporting Form?

1. You Submit the COVID-19 Reporting Form

Thank you for submitting the University of Redlands COVID Positive Test Reporting Form to report your positive COVID-19 test. If you submitted the University of Redlands COVID Positive Test Reporting Form but have NOT yet tested positive, please visit the University’s COVID website for instructions on next steps.

2. Immediately after you Submit a COVID-19 Reporting Form

You will be sent an automatic reply with information to help you. This information includes what to do if you need immediate support.

3. A Case Manager Will Reach Out to You

If you live on campus, you will receive a correspondence from Public Safety informing you of your temporary room assignment for the duration of your isolation period.  Residence Life and Housing will notify you of the check-out process.

What are some Resources that are available?

Many of our Campus Partners already provide services to help support students on campus. As a part of our response to COVID-19, these services have been adapted to include supporting students who are in quarantine or isolation on campus.

ILLNESS-RELATED CONCERNS

What should I do if I’m experiencing symptoms?

As soon as you notice COVID symptoms, you should take a home test.  If you are experiencing symptoms, or have had a known exposure you should quarantine. Please visit the COVID-19: Exposed and/or Symptomatic webpage for instructions.  If you notice fever, dry cough, shortness of breath, or any other medical concerns that you think may be related to COVID-19, you should determine the safest and most expedient way to receive medical care and possible testing while minimizing exposure to others.

What should I do if I need to miss class due to illness?

Students who must miss class or academic work due to issues associated with illness or quarantine should e-mail their faculty.  Students who need any academic adjustments or accommodations related to their illness should contact Academic Success and Disability Services to discuss their options by phone at 909-748-8069, or by email at asds@redlands.edu.

If I need to quarantine or isolate on campus, where will I live?

For residential students who test positive and need to isolate, if the configuration of their living environment allows, they will do so in their assigned room; however, more often than not, the student will be relocated to an alternate location. Students are expected to comply with all instructions regarding being, and remaining, in isolation to prevent transmission to others in the community.

If I have to move to a different location, how will I access my necessary belongings?

Should a student need to relocate, depending on the circumstance, they may be able to retrieve their necessary items (toiletries, clothes, coursework, electronics, etc.) from the room being vacated. Linens and other items, including cleaning supplies, will be provided in alternate housing locations to expedite the relocation and support student comfort.

If I’m isolating, how will I get food in my room?

Residential students are responsible for obtaining their own meals while in quarantine or isolation. We suggest utilizing delivery services such as GrubHub (which can be used for Harvest Table), Instacart, DoorDash, etc. to limit the contact with others throughout the isolation period. Students who have tested positive may not enter any University dining facility. 

General Information

ATHLETICS

What is the status of SCIAC competitions and other athletics programs?

For information on Bulldog Athletics please see the FAQ on goredlands.com.

UNIVERSITY-WIDE MEASURES

Are face coverings required on campus?

Beginning March 21, the University made the following changes to the indoor face covering policy. The following apply universally, regardless of vaccination/booster status:

  • Masking is optional for social events of any size, with or without food, on or off campus. There will be no limit on gathering sizes.
  • Masking is optional for all University campuses and spaces. This includes instructional spaces (see next bullet for exceptions to masking in instructional spaces), offices, libraries, recreational facilities, dining facilities, common spaces, residential communities, and athletic facilities.
  • Masking in instructional spaces (classrooms, labs, performance spaces, etc.) will be at the discretion of each faculty member. Students must comply if asked to wear a mask in an instructional setting. Faculty are encouraged to communicate mask requirements in advance if they intend to require masks in their classes to ensure students come prepared.
  • Masking is required while accessing the Student Health Center and when utilizing University shuttles.
  • Masking is required in meeting spaces when an individual(s) present makes the request of others.
  • Masking may be required in other special circumstances or for certain indoor events as needed.

What is the University doing to take general precautions?

The University continues to follow the latest guidelines offered by the Centers for Disease Control and Prevention (CDC), the San Bernardino County Department of Public Health and Marin County Health and Human Services Office regarding the novel coronavirus and the disease it causes, COVID-19:

  • The University's response is currently led by the COVID Task Force, chaired by Vice President for Administration Michelle Rogers.
  • The University and its COVID Task Force are working with specific liaisons at the County level, as well as following CDC and state guidance to provide up-to-date information and recommendations as they are released.

What can I do to prevent getting the virus?

According to the Centers for Disease Control and Prevention (CDC), to prevent the virus get a COVID-19 vaccine and booster as soon as you can, if you haven’t already done so. Learn more about vaccination from the CDC.

Other ways to stop the spread of the virus include to: 

What should I do if believe I am exhibiting symptoms of COVID-19?

 If you are a student, faculty member, or staff member/administrator who received positive COVID-19 test results, please complete the University's reporting form.  If you are experiencing symptoms, or have had a known exposure you should quarantine. Please visit the COVID-19: Exposed and/or Symptomatic webpage for instructions.

Where can I find out more information about the virus and the disease it causes?

For more information on the novel coronavirus and the disease it causes, COVID-19, see the FAQ from the CDC.

How can I report violations of the University’s health and safety policies?

If a situation that poses inappropriate or excessive risk occurs, take action by addressing it directly with the individual. Students can also report issues via this link, or contact Public Safety by phone at 909-748-8888 or you may also use BULLDOG TIPS, a safety alert system, to send an anonymous tip via text message; text TIP UOFR to 888777.

 

Are you a family member of a new student? Visit: Family FAQ | University of Redlands

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