This required training consists of video content that outlines community expectations and risk mitigation procedures. Students must correctly answer questions following each video segment in order to advance to the next and will be asked to virtually sign the student pledge at the end of the training. The training takes approximately 30 minutes to complete and includes risk and susceptibility information for COVID-19; pledge expectations; frequently asked questions and scenarios (to help students envision the “how” of remaining in compliance with risk-reduction expectations during the semester); procedures and expectations in the case of symptoms, exposure, or a positive test, etc.
To access campus, whether as a resident or as an authorized visitor, completion of this training is required; therefore, all students should complete the training prior to the start of the semester.
Being a part of the University of Redlands community is a privilege that has always carried with it additional responsibilities, including caring for oneself and making good decisions to care for the wellbeing of others. In light of the additional risk posed by COVID-19, the responsibilities each of us have to the community have increased. The pledge outlines the responsibilities and expectations that we all must abide by in order to keep our community safe, as well as the consequences should we fail to abide by the expectations.
If possible, bring sanitizer, disinfecting wipes, gloves, prescriptions, and over-the-counter medications you may need. Bring a lawn chair, camping chair, or other gear that will make you more comfortable because activities will take place outdoors when the weather is favorable. Also, bring sunscreen. If you prefer to have a lawn chair shipped to the University, you may mail it within two weeks before your arrival to campus to [your name] 1231 E. Colton Ave., Redlands, CA 92374.
Be thoughtful and minimize the items you bring to campus. This may result in not having all our usual comforts but is important to be prepared for a quick departure if the need should arise.
The goal is for students to be COVID-negative upon arrival to campus. To accomplish this, all students living on campus, as well as those living in the community with intentions of spending time on campus, are asked to quarantine for the 10-14 days leading up to their arrival in Redlands. Further, students are urged to get a flu shot prior to arrival, to protect the campus community, reduce demands on health care facilities, and decrease illnesses that cannot be readily distinguished from COVID-19.
Before arrival, students should anticipate needing health care support beyond the scope of the Student Health Center, which will be open Monday through Friday from 8:30 am – 4:30 pm; therefore, all students should identify providers in the city of Redlands, who will accept their insurance.
The Student Mail Center will be open for this special circumstance during the weekend of January 16-17, from 1 p.m. to 4 p.m., for incoming students to pick up their packages. We will have social distancing markers in place and utilize all necessary precautions. Facial coverings are required.
Students must pick up their own packages with a physical I.D. unless arrangements are made ahead of time with the SMC.
Move-in will be by appointment only. Students will be assigned to move-in on either Saturday or Sunday based on their room number (even or odd). Students will be able to sign up for a specific time, in hourly start time increments between 9:00 am and 3:00 pm on their move-in day. Each scheduled move-in period will only permit a certain number of students per hall to sign up at a time. Sign-ups will open on the MyRedlands Housing Portal once all students have been assigned housing.
Students will be permitted to have only one person to assist them with their move-in inside the hall. Move-in assistants will be permitted in the hall for up to two hours past the check-in start time. Students will receive a time-restricted pass for their guest assistant to wear. (For example, if your check-in time is from 10:00 am to 11:00 am, your assistant's pass will expire at 12:00 pm). All students and moving assistants will be required to wear masks in all campus building common spaces (hallways, lobbies, etc.), and anytime within 6 feet of another person when outside.
Students bringing a vehicle(s) to campus are required to register their vehicle(s) with the Department of Public Safety and obtain a current parking permit. Students are required to register their vehicles at the beginning of each new school year.
Vehicle registration must be completed online by clicking the link below
Student permits are valid for a period of one year only. A valid permit must be displayed when the vehicle is parked on campus. All University permits are free of charge. Please note: The University will not issue parking permit violations for expired or missing permits during the first two weeks of the school year to give everyone enough time to register their vehicles.
Vehicles that do not display a current parking permit and are parked on campus are subject to citation.
Yes, upon arrival in Redlands, students living off-campus with plans to visit campus or interact with students living on campus, are expected to complete a five-day quarantine and then pass a COVID-19 screening test using the testing site located on campus or an alternate testing site/service.
This requirement is necessary because students, whether in residence or not, inevitably will and/or have had interaction with each other.
Yes, upon arrival, residential students will participate in an initial quarantine period beginning the day they move in lasting through having received proof of a negative test, administered no sooner than five days after arrival on campus. The University will provide an initial test kit to each residential student.
The quarantine period will be much like what we are experiencing now with the state of California stay-at-home order. Some of us, despite the order, are “essential,” and therefore need to work, others need to purchase groceries, see a health care provider, etc. We ask that whenever and however possible, that these situations (work, shopping, etc.) be the exception, not the rule. Throughout the quarantine period, there must be no close contact, whatsoever. At all times, face coverings will be worn, a physical distance of six feet or more will be maintained, and hands will be washed, and then washed again, and again.
Walks outside are permitted and encouraged, as is spending time outside, again with no close contact. The goal of the initial quarantine period is to avoid transmission of the coronavirus and provide enough time for someone with the disease to test positive (the average incubation time is five days from initial contact).
Once a student arrives on campus to begin the move-in process, they are expected to remain on campus until completion of the initial quarantine and testing period (anticipated to be no less than seven days).
Interactions are restricted in the initial quarantine to having no close contacts (i.e. being within a six (6) foot distance to another person) until a student and those they wish to interact with have all received a negative test.
After the initial quarantine and testing period, students are required to have no more than three (3) close contacts (those who are outside of their household), including family a student sees regularly and/or significant others, to minimize the risk of transmission. These individuals must remain consistent.
Access to each residential community will be limited, without exception, to those assigned to each specific community. This policy will continue for an unspecified period of time, with any change informed by the County’s Tier standing and case numbers on campus.
After the initial quarantine and testing period, residents are limited to only one guest (person who does not live in that room) in their residence hall room at any time. In the Brockton apartments, no more than five (5) approved persons (including residents of the apartment) can be in an apartment at one time. In the Grove apartments, that number is three (3) approved persons.
Per published protocol, while following all published health standards, (i.e., face covering, six feet of physical distance, successful completion of the daily health assessment, etc.) residential students can enter The Table to access grab-and-go meal options. Students are expected to take their temperature before departing their residential community (PopID devices have been installed at entryways), to anticipate random temperature taking upon arrival at The Table, and to remember lines will be exaggerated by the need to physical distance and will be longer if everyone arrives at The Table at the start of published meal hours.
We are collaborating with the bookstore to arrange the delivery of bookstore purchases to those living on campus. For students living off-campus, details about picking up your bookstore purchase will be forthcoming.
Upon completion of the initial quarantine period, all are reminded that weekly testing, as well as completion of the daily health assessment found on the Redlands App, are required.
For more details about testing protocols and expectations, please refer to the testing protocols document.
Because people with COVID-19 don’t always show symptoms yet are contagious before symptoms appear, regular testing for COVID-19 helps identify those who are COVID-19-positive so they can self-isolate as soon as possible and avoid spreading the virus to others. Systematic testing is one of many COVID safety protocols to help track infections and thus contain the virus in any community, through tracing, quarantine, and isolation.
The daily health check will help flag potential symptoms of COVID-19—such as fever, cough, shortness of breath/difficulty breathing, headache, new loss of taste or smell, congestion or runny nose, nausea/vomiting, or diarrhea—so the individual can stay away from others, report symptoms to the University, and seek COVID testing as soon as possible.
Yes. A key reason for the University’s decision to partner with the San Bernardino County Department of Public Health was to offer a convenient testing site to members of the U of R community. The testing center, which is operated by the County at no cost to participants, is located in University Hall, the third building east of the Memorial Chapel; please use the south entrance for testing, as the signage indicates. You can schedule an appointment via the County website at https://sbcovid19.com; the site also accepts walk-ins.
The County testing site on the Redlands campus has made it possible for us to implement a weekly surveillance testing program, which many in our community requested because such programs proved to reduce the virus’s spread on college campuses remaining open last fall. It is important to note the site is managed solely by the County and operated using County guidelines. While the University has built a collaborative relationship with the County’s Specialty Testing Branch Director, we have not reached an agreement on a separate line or process for University students and employees; we continue to discuss potential options.
Testing site wait times are influenced by several factors:
We highly recommend you make an appointment when using any testing facility to avoid a longer wait time. As a reminder, employees will be paid for the time spent getting tested, and we are not expecting employees to test outside of work hours unless they choose to do so. Employees and students are free to test at any site, and a list of options is available on our UR Ready/Get Tested web page.
We have heard concerns about safety in line at the U of R testing site. Unfortunately, there are no COVID testing sites without COVID-infected people in line. COVID is everywhere. So, we cannot prevent being “exposed” by people in a line any more than we can in a grocery store or a pharmacy. Standing in line outside while distanced and wearing a face covering complies with multiple Centers for Disease Control and Prevention safety recommendations.
Additionally, we have mitigated risk by collaborating with the County on a new approach for line management. Starting January 14, those seeking testing will park in the dirt lot next to Ted Runner Stadium (corner of N. University St. and Brockton Ave.). Test seekers will be directed by an attendant to park in a numbered row and wait in their car until called to proceed to the queue. University students and employees with a scheduled appointment do not need to begin at the stadium lot if coming from a campus location and can get directly in line, thus avoiding the additional wait. If you do not have an appointment, you must first visit the walk-in station located by the Ted Runner Stadium ticket booth. Please wear your University ID while interacting with line attendants managing the queue so they can easily identify you as a member of our community.
No. You are free to seek testing wherever is most convenient, whether it is with a chosen health provider, through an approved self-test, or at another county testing site. Visit www.redlands.edu/urready for help identifying testing locations (including in Marin County). For a list of all County and State testing sites, visit https://covid19.ca.gov/get-tested.
No. Federal law—the Health Insurance Portability and Accountability Act of 1996 (HIPAA)—protects sensitive patient health information from being disclosed without the patient's consent or knowledge. Therefore, any testing site is prohibited from sending results or any other information to the University. Employees must themselves notify the University if they test positive for COVID via our reporting form, so we can respond appropriately and provide needed support.
To date, we have seen great compliance with community members reporting known exposures, symptoms, and/or positive test results via our reporting form, and we hope community members will continue to help us keep our campuses safe in this way.
You’ll use the University of Redlands app to report your weekly testing and complete the required daily health self-assessment. There will be a new “UR Ready” section dedicated to COVID-related information available within the app. The UR Ready section will be launched in early January, and we will communicate about its features in a separate announcement.
To get the Redlands app, search for “University of Redlands” in the Apple App Store or the Google Play Store. For those who don’t have smart phones or who prefer desktop, the interactive app is also available to view on browsers at https://redlandsedu-prod.modolabs.net/redlands_default. For technical assistance, please email firstname.lastname@example.org or call 909-748-HELP (4357).
Yes. All College of Arts and Sciences students who plan to reside on campus, visit campus for any activity, or take classes on the Redlands campus during spring semester 2021 are required to test weekly, after an initial five-day quarantine period and subsequent negative COVID-19 test. Direct questions to email@example.com.
You must test once per seven days. When you enter your test date in the UR Ready app, the clock will automatically reset. As long as you test within the seven-day window of time, you are free to come to campus.
Yes. Student athletes and Athletics faculty and staff may require more frequent testing on a regular basis; the Athletics Department, 909-748-8400 or Bulldog_Athletics@redlands.edu, will provide details about specific requirements. Of course, if you are showing signs or symptoms of COVID-19, have had a recent known or suspected exposure to a person with laboratory-confirmed COVID-19, or have been asked or referred to get testing by a healthcare provider or health department, you need to seek additional testing as soon as possible and not wait for the weekly requirement.
You are exempt from the weekly testing requirement, if you:
The staff at the Student Health Center will review all requests (students and employees) and evaluate documentation provided to substantiate the exemption. If you believe you qualify for an exemption, please email your documentation to firstname.lastname@example.org. You can also reach a Health Center team member by calling 909-748-8021.
If you are granted an exception, the Health Center team will request your health assessment criteria be modified to reflect your exemption status, thus allowing you to successfully complete the daily health assessment.
Those on the Marin campus do not need to provide documentation. Your accounts have already been modified.
No. You only need to enter your test date within the Redlands app. If you receive a positive test result, please notify the University via our reporting form as soon as you receive your results.
We are asking each of you to be part of the solution, and this means taking personal responsibility for your health and safety and that of your community. Students have signed a safety pledge acknowledging this commitment, and employees have signed a return-to-work agreement accepting weekly testing as an employment requirement. We know an honor system has its flaws (as do other systems), but even with imperfect compliance, the data shows that clusters and spreads are greatly reduced by surveillance testing programs. We are counting on you to do the right thing to protect yourself and others.
Distribution of the vaccine is being handled by federal, State, and County authorities, and the University has no jurisdiction to seek vaccinations for our community. While the University will not be coordinating vaccination efforts for individuals, we will continue to try to provide helpful information as we learn more about the process. Per the San Bernardino County Hotline, any non-student employee of the University of Redlands (or any institution of higher education) falls into the Education category in Phase 1B, Tier 1, even if working virtually. At this time, it is unknown if the County testing site located on the Redlands campus will offer vaccinations. We recommend you visit the vaccination information website for the county in which you reside to learn more about the progress of the State’s vaccine distribution infrastructure. For more information, visit https://sbcovid19.com/vaccine/ or https://coronavirus.marinhhs.org/vaccine.
The policy is going into effect the week of January 17, 2021, meaning that everyone who works, studies, resides on, or visits a U of R campus must be tested by January 24, 2021, and weekly thereafter. We count on every member of our community to fulfill this requirement for the safety of others. Those who fail to comply will lose access to key U of R facilities.
The weekly testing requirement is ongoing until the University deems that pandemic conditions no longer require it.
Yes, face-coverings are required in the presence of others, both indoors and outdoors, when in any common/public space used by others. Coverings may consist of a bandana, surgical mask, scarf, etc., and must fully shield the mouth and nose. The University will make two face-coverings available to every student and employee.
If a University employee or student is unable to wear a face-covering due to a documented medical condition, they will be provided with a non-restrictive alternative, such as a face shield with a drape attached at the bottom. Those seeking this alternative must provide medical documentation to Administrative Services Project Manager, Leonette Abbey. Face shields are only sufficient covering when they include a drape attached to the bottom edge.
All members of the University community who work and/or reside on campus, or plan to be on campus, even if only for a short period of time, should complete the daily health-assessment before coming to campus or exiting their residential community. This assessment can be found on the Redlands app (tap the Redlands Ready tile, then tap the health self-assessment prompt at the top) and allows users to confirm the absence of COVID-19 symptoms as defined by the CDC. Primary symptoms include fever or chills, cough, shortness of breath, or difficulty breathing. While non-specific, these symptoms are also associated with COVID-19: muscle pain, headache, sore throat, the new loss of taste or smell, diarrhea, nausea, vomiting, nasal congestion, and/or runny nose.
Proof of a positive outcome, a green check-mark, visible on the app, will be required to enter most campus locations, including dining venues, office suites, classrooms, and the Armacost Library. Note, the system will default to a red check-mark, which restricts access, if the student is not in compliance with the testing protocol.
Those needing to complete the health assessment are expected to check their temperature at least one time per day. PopID thermometer devices, which allow for rapid temperature taking, have been installed across campus. A map of the device locations will be available on the Redlands Ready app. These devices are contact-free and will take the temperature of those who pause in front of a screen. Users can opt-in to facial recognition technology which allows a status badge, green or red, to appear on the user’s phone; however, facial recognition is not required for a temperature check, and use of the facial recognition technology will not be required for access to any location on the Redlands campus. Users are encouraged to learn more about facial recognition before opting into the technology.[i]
[i] Facial recognition references:
When entering and exiting shared spaces, like classrooms, everyone is expected to disinfect the space they occupy/occupied and we should all regularly disinfect personal items (such as hand-held devices and pens), especially after being in shared spaces.
To aid in the disinfecting of space and property, sanitization stations are available in every building. They include hand sanitizer, disinfectant spray/wipes, paper towels, and instructions for use. If a station is in need of supplies, community members are encouraged to call Facilities Management at (909) 748-8020, or contact by email at email@example.com.
All community members are encouraged to carry hand sanitizer while on campus. Students living in a residential community should try to maintain a supply of EPA-approved disinfecting wipes and spray to use in their personal living spaces.
Facilities Management team members have been trained in appropriate cleaning techniques, the utilization of disinfecting chemicals, and the operation of electrostatic sprayers to provide additional sanitization protection. A higher frequency of disinfection, where required due to the level of use, has been implemented, and adjustments will be made as needed. This includes more frequent cleaning of high-touch services, restrooms, tables, door handles, light switches, and railing. Products used are registered with the EPA as disinfection products.
We should all maintain a distance of six (6) feet from other persons if sharing space for more than 15 minutes. Classrooms, offices, and other common spaces have been reconfigured to facilitate this distancing. For this reason, furniture should not be moved and guidance on posted signs in classrooms, dining venues, offices, and other spaces should be followed. Even when gathering in larger indoor or outdoor common campus spaces, which will only occur when guidance from the state of California and/or San Bernardino County allows, everyone must wear face-coverings and maintain a six (6) foot physical distance.
Armacost Library faculty and staff will continue to provide access to both digital and physical resources and a full suite of virtual services throughout the spring 2021 semester. Ask a Librarian for help with research questions, articles, eBooks, and more. Curbside pickup service is available for checking out physical items in our collections. Use the Request feature in Primo to choose items to check out for curbside pickup.
The following collaborative learning spaces in Armacost Library will be available to reserve for all students, faculty, and staff: 99, 100, and 118. Access to reserving each of these locations is currently enabled. Spaces can be reserved here: https://sites.redlands.edu/its/acits/fletcher-jones-computing-center/collaborative-learning-spaces/
For general computing needs, computers are available and arranged according to social distancing standards. They can be found in the main hallway adjacent to 121 Fletcher Jones Foundation Computer Center near the Bulldog Cafe.
We are in the process of installing printers around campus to replace the Wepa Kiosks and intend to provide printing at no cost for students during the spring term.
Please note, thanks to a grant from the Fletcher Jones Foundation, construction is currently underway for our new state-of-the-art experiential learning center. Construction locations that will be unavailable for use this spring include 121 Fletcher Jones Foundation Computer Center, 151 library storage, and 112 computer lab.
The bookstore is currently servicing all orders, including textbooks and merchandise, through its website. To accommodate the start of the spring term, receipt of textbooks will be handled as follows:
Beginning February 1, the retail store will be open to the public Monday through Friday from 10:30 a.m. to 3 p.m. We will be limiting the number of customers inside at one time and cleaning frequently according to the Centers for Disease Control and Prevention guidelines. Please call 909-748-8951 with inquiries.
To manage risk and to comply with current requirements, indoor seating will not be permitted. Outdoor seating on campus has been expanded to provide an alternative when weather permits. All transactions will be contactless, so students should be prepared to display their ID, as well as proof they completed the daily health assessment, both of which can be displayed via the Redlands App, as they enter. Cash transactions are not permitted -only meal plan transactions (dining dollars and swipes) and credit cards will be accepted. At this time, Harvest Table on-site venues will be open only to those who have a University meal plan.
All who enter the dining venues are required to wear a face-covering, remain physically distanced, and follow the safety guidance posted and provided while in the venue. You can learn about the safety protocols adopted by Harvest Table Culinary Group here: https://dining.redlands.edu/covid-19-information/. Hand sanitizer stations and protective food gloves will be available throughout all dining locations to provide additional personal protection and safety.
Both fresh made to order and pre-packaged To-Go options will be available and served by Harvest Table staff. OZZI recyclable containers will be provided to students upon entry for fresh options. Dietary needs will be supported by an on-site registered dietician.
The meal plan model of "all-you-care-to-eat" remains at the Table. However, because indoor dining is not permitted, a meal "swipe" will allow students unlimited access to the dining hall for 45 minutes from the point of initial entry. This means if you enter the venue and swipe in at 12:15 pm, then exit, eat, and find you forgot something or are still hungry, you may return through a dedicated door with no entry line, up until 1:00 pm.
Launch Kitchen, the Test and Guest kitchen, will provide everyone’s favorite items such as street tacos, poke bowls, chicken tenders, and pizza in a retail To-Go environment, but it is now also home to the Plaza Market, which offers Grab-n-Go sandwiches, salads, and sushi, as well as a full line of snacks, fresh produce, microwaveable meals, grocery and convenience items. The Den will focus on hand-crafted beverages, smoothies, and pastries, with all other menu items available at Launch Kitchen.
Online ordering from Harvest Table through GrubHub is available for everyone with outside pick-up at the south end of the Commons.
Only approved persons will be allowed in campus buildings for academic and employment reasons only; therefore, approved persons are limited to students, University employees, or others who are contracted by the University to provide a service or otherwise approved by the University to enter a University building. All others (including friends and family of students who are not also University of Redlands students or employees) are considered “non-university guests” for the purposes of this document. Non-university guests are not allowed in any buildings on campus, including residence halls. Meetings with non-university guests can only take place virtually or in outdoor spaces.
Whether living on-campus or in surrounding communities, members of the University community are expected to exercise caution when permitting guests in their residential environments.
Access to each residential community will be limited, without exception, to those assigned to each specific community. This policy will continue for an unspecified period, with any change informed by the County’s Tier standing and case numbers on campus. After the initial quarantine and testing period, residents are limited to only one guest (person who does not live in that room) in their residence hall room at any one time bearing in mind students are limited to three close contacts, which must remain consistent. In the Brockton Apartments, no more than five (5) approved persons (including residents of the apartment) can be in an apartment at one time. In the Grove Apartments, that number is three (3) approved persons.
Students are responsible for the actions of their guests and will be held accountable for any guest misconduct.
Those permitted on campus are expected to, at all times, display their University of Redlands picture ID on lanyards that will be made available at the start of the spring semester. Approved persons should anticipate needing to show their University ID, as well as proof of a positive health assessment before entering campus buildings.
Access to residential buildings is restricted to all but those assigned to live in each specific residential community and those with business or operational reasons to enter the space (e.g., Facilities Management staff). Exterior doors will remain locked and shall not be propped open or left unlocked. Students should expect to contact and interact with faculty virtually and use remote means of requesting administrative support.
Students residing in residential communities are reminded that being within a six (6) foot distance to another person for 15 minutes or more designates them as "close contacts." Persons with whom you have physical contact are “physical contacts.”
Students should make decisions about with whom they become “close contacts” and “physical contacts” carefully and should discuss with others before making those kinds of decisions independently. We strongly encourage you to be very selective in identifying no more than three (3) close contacts to minimize the risk of exposure. While on-campus residence halls are offering only single-occupancy rooms, apartments on campus, as well as off-campus housing may involve roommates. Roommates are by default close contacts, so discussing these things is especially important for those who have roommates. You should talk about your comfort levels with various risks, pre-determine what precautions you will undertake, and make specific agreements regarding who you plan to have as your close contacts, whether to allow friends to visit the room and other important issues.
All visitors and guests to our University campuses must follow our health and safety protocols to keep our campuses and communities as safe as possible during the COVID-19 pandemic. The visitor/guest policy applies to any individual, on any University campus, for any length of time who has a business purpose for being on a campus. In terms of these guidelines, a visitor/guest includes, but is not limited to parents, family members, friends of enrolled students.
All individuals who are not enrolled students or employees must have an invitation (verbal or written) from a University student or employee prior to any in-person visit to a U of R campus. The University must maintain an accurate record of all individuals accessing campus.
Upon arrival to campus, a visitor or guest must:
Prior to departing campus, a visitor or guest must check out and return their VISTOR BADGE. The invitee must ensure the visitor departs as planned and no longer has access to any University building.
All friends and family of students who are not also University of Redlands students or employees are considered “non-university guests” for the purposes of this document. Non-University guests are not allowed in any buildings on campus, including residential communities. In-person meetings with non-University guests can only take place in outdoor spaces except under extenuating circumstances. We expect all members of our community to exercise strict caution when hosting guests.
Students who live off-campus and who come on campus for any reason are required to comply with all prevention and safety protocols, including the requirement for weekly testing, daily health screening, and wearing their current university student identification badge. Like residential students, off-campus students should expect to contact and interact with faculty virtually and use remote means of requesting administrative support.
University students who chose not to participate in the initial quarantine and testing period, the daily health check requirement, and the weekly testing requirement are not permitted to visit campus grounds or enter campus buildings.
The University has designated the (north) Chapel parking lot as a Wi-Fi-enabled area where students with campus parking permits may park and work from their vehicles if necessary. There are various outdoor spaces available as well, including the roof of Lewis Hall, the quad, etc.
The Counseling Center will be adhering more closely to the short-term therapy model in order to be available to more students, referring students with more specialized or ongoing needs to care providers in the community.
We recognize these changes are a shift in practice but believe they are necessary and prudent as we work to develop means of support for as many students as possible. The Counseling Center has taken proactive steps to help students find the level of care they need, including recently updating the referral list available on our website
We have found many students seeking support need just one session to get through a challenge. This finding serves as the impetus for introducing a single-session therapy model in the Counseling Center for students with non-urgent issues who have a need that has the potential to be addressed in one session. The aim is for students choosing this option to have shorter wait times, even during busy times of the semester. Students can self-select into this type of appointment and will be limited to two of these sessions per semester.
Due to COVID-19, the Counseling Center has developed policies and procedures that will allow staff to provide services remotely via a HIPAA-compliant Webex platform. We will assist students in identifying a room, if one is needed, to have private telehealth sessions with a therapist.
Yes, the Crisis Line, which is available to all University of Redlands students, will continue to provide support 24/7, 365 days per year. To seek crisis support for yourself or someone you are concerned about, dial 909-748-8960.
In order to provide more convenient access for students who need ongoing or more specialized mental health care, the University has established a partnership with a local agency, Christian Counseling Services (CCS). Founded in 1978, CCS will undergo a name change to Citrus Counseling Services in January 2021 because it has expanded its scope of practice to include a variety of non-faith-based services. The organization has earned a strong reputation, in part because of its diverse staff of more than 40 clinicians, including U of R alumni, who serve people of all race, gender, sexual orientation, and economic status.
For more information, please visit our Counseling Center’s website or contact CCS directly at (909) 793-1078.
CCS will start the spring semester by providing telehealth appointments. When guidance allows, CCS staff will provide individual therapy on campus. The University’s arrangement with CCS allows for the support of the student who needs care outside the Counseling Center's scope of services (e.g. long-term therapy), will provide convenient access to counseling services, and will help manage demand for services.
Although it is not currently in its portfolio, CCS leadership is working to provide convenient psychiatric support for students in the future.
CCS licensed therapists will accept most health insurances, including the University’s insurance, and there is a sliding fee scale for therapists who have completed all required coursework but are not yet licensed and therefore work under the supervision of a licensed clinician.
In addition to using the Counseling Center and CCS, we also encourage students to reach out to care providers they have worked with in the past or who are available near their home. With more providers offering virtual therapy, the option of remaining in care while away at school is more widely available than ever before. This can prevent gaps in care when it is often most needed, like in times of transition.
If you are a student having difficulty finding a community mental health provider, please reach out via email to Counseling Center Director Matt Gragg, (firstname.lastname@example.org). If you know a student who needs help, please also encourage the student to connect with the Counseling Center.
If it is an emergency, contact Public Safety at 909-748-8888. If it is not an emergency and you need support please fill out the COVID-19 Symptoms, Exposure, or Positive Test Reporting Form. This form is sent to the Student COVID Case Team and once received will prompt them to begin the outreach process.
Students should submit the form if 1) it is not an emergency and 2)
If you have submitted a COVID-19 Report and are experiencing the following:
It is best that you reduce the possibility of spread by eliminating any close contacts until the COVID-19 Case Team can follow up.
1. You Submit the COVID-19 Reporting Form
The form is sent to the Student COVID-19 Case Team. They will review it and start the process of connecting you with a Case Manager to confirm information and offer resources.
2. Immediately after you Submit a COVID-19 Reporting Form
You will be sent an automatic reply with information to help you until a Case Manager contacts you. This information includes what to do if you need immediate support.
3. A Case Manager Will Reach Out to You
Case Managers will contact you via phone to gather additional information about your report, ask you clarifying questions, and if you’re COVID-19 positive, begin Contact Tracing. At the end of the conversation, your Case Manager will determine whether you need to adjust your status (quarantine or isolation) and connect you with the appropriate resources to support your identified needs.
Many of our Campus Partners already provide services to help support students on campus. As a part of our response to COVID-19, these services have been adapted to include supporting students remotely as well as those who are in quarantine or isolation on campus. Some of these resources include:
Our Case Managers will help connect you to these resources during and after their initial outreach, however they can only do so once you have submitted a COVID-19 Symptoms, Exposure, or Positive Test Reporting Form.
Resources are contacted and they will begin to offer services to you. Case Managers will continue to check in with you periodically throughout your time in quarantine or isolation. They will also be available should you have any non-emergent questions, comments or concerns. At the end of your quarantine or isolation period, Case Managers will help close the loops on your services or transition them as necessary.
As soon as you notice COVID symptoms, you must report them via this link. If you have flu or respiratory symptoms, isolate yourself from others as completely as possible. If you feel ill at all, you should remain as isolated as possible to avoid spreading illness and report your symptoms to the University. If you notice fever, dry cough, shortness of breath, or any other medical concerns that you think may be related to COVID-19, you should determine the safest and most expedient way to receive medical care and possible testing while minimizing exposure to others.
Students who must miss class or academic work due to issues associated with illness or quarantine should e-mail their faculty. Students who need any academic adjustments or accommodations related to their illness should contact Academic Success and Disability Services to discuss their options by phone at 909-748-8069, or by email at email@example.com.
A Case Manager will be assigned to each student who tests positive or is determined to be a close contact of a known positive case. The Case Manager will contact Residence Life and Housing (RLH) to notify of the need for quarantine or isolation, and based on the student’s hall and room assignment, the student will either shelter-in-place or transition to an alternate on-campus housing location. In either situation, RLH will review specific instructions with the student regarding how to navigate life while in quarantine or isolation, including food service logistics, limitations, campus resources, as well as conduct expectations to keep everyone safe.
While the student is in quarantine or isolation, the Case Manager will serve as the point-of-contact for the student, and partner with RLH to address needs or concerns that may arise. The Case Manager, in collaboration with RLH, will initiate a student's transition from quarantine/isolation to their original housing assignment. RLH will coordinate with Facilities Management to ensure the thorough cleaning and sanitization of all spaces after their use for quarantine or isolation, including the restocking of items, in preparation for future use.
For residential students who test positive and need to isolate, if the configuration of their living environment allows, they will do so in their assigned room; however, more often than not, the student will relocate to an alternate on-campus unit specifically designated as an isolation location. The same protocol will apply for residential students required to quarantine due to the risk of exposure. Students are expected to comply with all instructions regarding remaining in quarantine/isolation to prevent transmission to others in the community.
Should a student need to relocate, RLH will facilitate the retrieval of necessary items (toiletries, clothes, coursework, electronics, etc.) from the room being vacated; linens will be provided in alternate housing locations.
Harvest Table will partner with Student Affairs to support the needs of students who need to quarantine or isolate. When delivery of meals is required, students will be able to select from a daily changing menu with items for all dietary needs.
Beginning Thursday, January 14, a COVID Resource Desk will be set up on the first floor of Hunsaker Center. The Resource Desk, which can be accessed using the doors located on the Hunsaker Plaza (southeast end of the building), will be open Monday through Friday from 8 a.m. to 1 p.m. To accommodate undergraduate student arrivals, the resource desk will be open this weekend (January 16 and 17) from 8 a.m. to 1 p.m.
The COVID Resource Desk is intended to be a one-stop-shop for COVID inquiries, where you can pick up requested ID cards and lanyards and ask COVID-related questions. While community members can continue to send COVID inquiries to firstname.lastname@example.org or email@example.com, some may prefer the opportunity to speak to someone in person—with face coverings and physical distancing, of course!
Are you a family member of a new student? Visit: Family FAQ | University of Redlands
Currently, most classes remain online across the University, as required by State and local guidance. Limited exceptions are permitted for experiential classes such, as labs and studios. The Redlands campus residence halls have reopened at greatly reduced density.
Classes are currently in a remote format, with limited exceptions for experiential classes, such as labs and studios. No matter the modality in which they are teaching—online, in-person, or hybrid—U of R professors across the University are working hard to offer an engaging and personalized education. Faculty members remain committed to developing meaningful connections within and outside of classes.
Faculty have researched and participated in workshops on the best practices for online teaching and learning. Also, the University has had the opportunity to invest in enhanced technology to help ensure students have a high-quality experience. This includes upgrading on-campus classrooms that faculty can use to provide instruction using fast, stable internet connections, as well as ensuring technology assistants are available to help if connection or software difficulties arise.
The Academic Success Center provides both peer subject and writing tutoring for all CAS students. Students can make an online appointment with a tutor by visiting redlands.mywconline.com (or by selecting “Tutoring” in the search bar at redlands.edu).
Writing tutors can help with writing in any course and at any stage of the writing process. We encourage multiple visits throughout your writing process for a single assignment. There is no weekly limit for writing tutoring.
As a reminder, the CAS spring semester begins on Tuesday, January 19. Spring Break is canceled to discourage travel and limit the spread of COVID-19; however, two recommended Study Days on Tuesday, March 9 and Wednesday, March 17 have been included in the calendar to provide a break for students.
Under current conditions—with Southern California under an extended State “Regional Stay At Home Order” and San Bernardino County remaining in Tier 1/purple—we are not permitted to hold in-person academic “lecture” classes. We do not anticipate this situation changing by February 1, when some classes had been scheduled to begin using in-person and hybrid modalities after an initial online period.
For the sake of planning, all academic classes will remain virtual until further notice, with the hope that we will be able to pivot to offer additional in-person options later during the semester. According to State guidance, when San Bernardino County improves to Tier 2/red status, academic courses can be held, limited to 25% capacity with safety modifications. At that time, the University will consider the feasibility of having classes switch to an in-person or hybrid modality if so designated during course registration.
Under State guidance (even with the “Regional Stay At Home Order”), experiential classes—such as labs, studio art, theatre arts, and Communication Sciences and Disorders clinics—are permitted to be in-person, with safety precautions. To continue to support students’ academic progress and our faculty members’ vision for meaningful instruction, the University will continue to honor the instructors’ choice of modality—be it online, in-person, or hybrid, as designated during registration—in these fields.
If students have a particular need to use an electronic device from home, we encourage them to speak with the Instructional Technology Services team in the Jones Computer Center to review options, including accessibility of other facilities with connectivity.
Students can log into the Student Development Center’s tutor scheduling page to schedule an online tutoring appointment for both subject and writing tutoring. If they haven’t used the site before, they will need to register for an account. More information is available on the Tutoring Services webpage.
As permitted by State guidelines, the University will be housing approximately 600 undergraduates who have chosen to live on the Redlands campus for the spring 2021 semester. The requirement to live on campus has been waived, so only students who desire to do so will join our reduced-density residential communities.
As described in the December 23 memo and other communications to students, measures to protect health and safety include single occupancy of rooms (charged at the less expensive double-occupancy rate), entry quarantine and testing, a weekly COVID testing requirement, and other COVID-safety mandates (see the Student Pledge). Move-in times will be staggered to help maintain physical distancing.
Greek houses have been designated as possible quarantine/isolation locations, and are therefore unavailable for occupancy this spring. Residence Life and Housing (RLH) has shared housing assignments with those who have expressed an interest in living on campus. All students are urged to complete/update as needed their Spring 2021 Housing Intention Form, found in the MyRedlands housing portal, to keep RLH apprised of their housing status.
For information on Bulldog Athletics please see the FAQ on goredlands.com.
At this time, the School of Business continues to hold technology-enhanced classes (with no on-campus meetings).
The Marin campus’s San Francisco Theological Seminary of the Graduate School of Theology is currently using online instruction, maintaining curricular integration with the Graduate Theological Union (GTU) and the University of California, Berkeley. The Graduate School of Theology will offer spring classes online and, as conditions allow, transition some classes to include optional small group precepts.
Remote services will continue Monday through Friday from 10 a.m. to 5 p.m.
All of U of R’s Southern California regional campuses are currently closed, and instruction continues via technology-enabled learning.
To support this transition to online or technologically enhanced modules for the remainder of the spring semester, the School of Education has:
The School of Continuing Studies (SCS) has moved all traditional classroom teaching into online and technologically enhanced modules. Classes will remain online until at least the summer of 2021.
Information Technology Services remains available to assist students, faculty, and staff in need of technology support.
The Office of Academic Success and Disability Services continues to work remotely.
The Office of Career and Professional Development remains open and has transitioned all of its offerings to an online format (see next question).
The Counseling Center has resumed services via video platform and phone to all registered U of R students. Students with counseling emergencies should call the 24/7 crisis line at 909-748-8960. The Counseling Center also encourages students to reach out to care providers they have worked with in the past or who are near their home, as they may be offering virtual therapy and can help prevent gaps in care. If you are a student having difficulty finding a community mental health provider, please reach out via email to Counseling Center Director Matt Gragg, at firstname.lastname@example.org. If you know a student who needs help, please also encourage the student to connect with the Counseling Center.
Please see information on the Distribution of CARES Act Funding to Students web page.
The Provost’s and Deans’ Offices are staffed on a rotating schedule, but are limiting walk-ins. Please call ahead or email directly using the contact information listed below:
For updates on the Armacost Library, see https://library.redlands.edu/covid19.
Academic Computing for Students:
ACITS offices are closed, but computers are available along the hallway at the north end of Naslund Lounge. Printing can be sent to the two Wēpa kiosk printers next to Java and Juice.
All contact information is available at: https://sites.redlands.edu/its/acits/instructional-technology-services/
The team also manages and supports a variety of online technologies that faculty use to teach courses. The primary tool is Moodle, which is used by a vast majority of all courses at the University of Redlands.
Instructional Technology Services for Faculty:
The Instructional Technology team is available to help faculty remotely throughout the week, and over weekends and evenings. Please click here to schedule an online support session with an Instructional Technology team member. You can also email email@example.com if you have specific questions or need help with any aspect of digitizing your course. Please click here to review the Academic Continuity Plan website, which provides useful information on the tools available, as well as email addresses and phone numbers of the Instructional Technology team members.
Be sure to join your colleagues in the discussion about technology and best-practices, and chat live with the Instructional Technology team. Click here to join the Faculty Forum on Microsoft Teams. Note: If you don’t already have it, you can download Microsoft Teams by clicking here.
For evening and weekend support, please email firstname.lastname@example.org or call 909-748-8352 or 909-748-8321.
Support is provided remotely for all enterprise applications (Colleague, Sharepoint, Web Services, Softdocs, Business Objects). All requests for assistance should be sent to email@example.com.
Tech Support has one technician on campus Monday through Thursday, 10 a.m. to 2 p.m. Administrative support will be on campus periodically to pick up mail, process bills, and perform other support tasks. Media Services will be on call to support Webex and live streaming. All requests for assistance should be sent to firstname.lastname@example.org.
Network technicians are on call for on-campus issues. Telecom has staff on campus Monday to Friday, 8 a.m. to 5 p.m. All requests for assistance should be sent to email@example.com.
ITS has a director on campus Monday to Friday during normal business hours to address any urgent issues.
The University of Redlands Office of Career & Professional Development (OCPD) has temporarily halted in-person services, which includes resources within the Career Studio, until further notice. All meetings from the OCPD have moved online, as have all services to students, alumni, and employers.
OCPD continues to provide students, alumni, employers, and faculty/staff/administrators with updates on its operating status. This information is updated on the OCPD website. Students receive weekly OCPD emails with information on how to access events and resources.
The Career Studio is now virtual. The Career Studio continues to be a great way for students to gain support around resume development, cover letters, job searches, mock interviews, and more. To schedule an online session, students can visit: https://go.oncehub.com/CareerStudio
If students/alumni have a quick question, we recommend students/alumni send OCPD a message via social media:
Prefer email? OCPD@redlands.edu
OISS continues to offer regular office hours on Monday, Wednesday, and Friday mornings from 9 to 11 a.m. and on an as-needed basis. International students and scholars needing assistance outside those hours can email firstname.lastname@example.org for information or appointments if individual in-person consultations are needed.
The Registrar’s Office offers in-person support by appointment only. An FAQ provides students with answers to the current most frequently asked questions with links to necessary online forms. Individuals should also refer to https://www.redlands.edu/registrar/ for additional information. For assistance or to schedule an appointment, please call 909-748-8019 or email email@example.com.
The offices of the Center for Spatial Studies (CSS) in Lewis Hall is closed, although face-to-face meetings may be arranged when needed. The CSS:
The Military and Veteran Services Office is closed (no walk-in service). Students may request support via the contacts listed below:
The University community held many virtual celebrations in 2020, while planning for other celebratory Class of 2020 events in 2021. More details will be forthcoming.
The University continues to follow the latest guidelines offered by the Centers for Disease Control and Prevention (CDC), the San Bernardino County Department of Public Health and Marin County Health and Human Services Office regarding the novel coronavirus and the disease it causes, COVID-19:
For prevention, the CDC advises everyone to:
While a flu shot will not prevent coronavirus, it will offer protection from the flu and help lessen the public health burden of infectious disease.
If you are a student, faculty member, or staff member/administrator who is showing COVID-19 symptoms, has been exposed to the virus, or received positive COVID-19 test results, please complete the University's reporting form. After the form is submitted, a member of the University's response team will follow up with you to review the information and advise you of next steps.
Remember to call ahead to any health care provider to advise them of your concern before seeking treatment. Notice to the provider allows them to be prepared for your arrival, thus minimizing exposure of others, should your condition warrant such preventative planning.
For more information on the novel coronavirus and the disease it causes, COVID-19, see the FAQ from the CDC.
In November 2020, the University partnered with San Bernardino County to offer a COVID-19 testing site on the Redlands campus.
In August, the Food Pantry was relocated to the Harrison Room of Orton Center to continue to be accessible to local students who are food insecure. While the University is open, the food pantry is located on the second floor of Hunsaker Center.
The University partnered with Loma Linda University to offer walk-in medical services for the homeless during a period that closed many private shelters offering homeless services.
In April, the University donated 10,000 pounds of food to Family Services Association of Redlands and 3,000 pounds of food to Inland Harvest to replenish stocks that have been depleted due to the growing need to combat hunger within the region.
The University’s athletic training staff also donated personal protection equipment from their existing supplies to Redlands Community Hospital.
If a situation that poses inappropriate or excessive risk occurs, take action by addressing it directly with the individual. Students can also report issues via this link, or contact Public Safety by phone at 909-748-8888 or by texting the keyword TIP UOFR to 888777.