We're all in this together.
As a University community, we strive to provide an engaging and personalized education for our students. To that end, we each have a responsibility for doing everything we can to keep each other safe.
The University continues to follow the latest guidelines offered by the Centers for Disease Control and Prevention (CDC), the San Bernardino County Department of Public Health and Marin County Health and Human Services Office regarding the novel coronavirus and the disease it causes, COVID-19:
For prevention, the CDC advises everyone to:
While a flu shot will not prevent coronavirus, it will offer protection from the flu and help lessen the public health burden of infectious disease.
If you are a student, faculty member, or staff member/administrator who is showing COVID-19 symptoms, has been exposed to the virus, or received positive COVID-19 test results, please complete the University's reporting form. After the form is submitted, a member of the University's response team will follow up with you to review the information and advise you of next steps.
Remember to call ahead to any health care provider to advise them of your concern before seeking treatment. Notice to the provider allows them to be prepared for your arrival, thus minimizing exposure of others, should your condition warrant such preventative planning.
For more information on the novel coronavirus and the disease it causes, COVID-19, see the FAQ from the CDC.
Currently, most classes remain online across the University, as required by State and local guidance. Limited exceptions are permitted for experiential classes such, as labs and studios. The Redlands campus residence halls have reopened at greatly reduced density.
The Provost’s and Deans’ Offices are staffed on a rotating schedule, but are limiting walk-ins. Please call ahead or email directly using the contact information listed below:
For updates on the Armacost Library, see https://library.redlands.edu/covid19.
Academic Computing for Students:
ACITS offices are closed, but computers are available along the hallway at the north end of Naslund Lounge. Printing can be sent to the two Wēpa kiosk printers next to Java and Juice.
All contact information is available at: https://sites.redlands.edu/its/acits/instructional-technology-services/
The team also manages and supports a variety of online technologies that faculty use to teach courses. The primary tool is Moodle, which is used by a vast majority of all courses at the University of Redlands.
Instructional Technology Services for Faculty:
The Instructional Technology team is available to help faculty remotely throughout the week, and over weekends and evenings. Please click here to schedule an online support session with an Instructional Technology team member. You can also email email@example.com if you have specific questions or need help with any aspect of digitizing your course. Please click here to review the Academic Continuity Plan website, which provides useful information on the tools available, as well as email addresses and phone numbers of the Instructional Technology team members.
Be sure to join your colleagues in the discussion about technology and best-practices, and chat live with the Instructional Technology team. Click here to join the Faculty Forum on Microsoft Teams. Note: If you don’t already have it, you can download Microsoft Teams by clicking here.
For evening and weekend support, please email firstname.lastname@example.org or call 909-748-8352 or 909-748-8321.
Support is provided remotely for all enterprise applications (Colleague, Sharepoint, Web Services, Softdocs, Business Objects). All requests for assistance should be sent to email@example.com.
Tech Support has one technician on campus Monday through Thursday, 10 a.m. to 2 p.m. Administrative support will be on campus periodically to pick up mail, process bills, and perform other support tasks. Media Services will be on call to support Webex and live streaming. All requests for assistance should be sent to firstname.lastname@example.org.
Network technicians are on call for on-campus issues. Telecom has staff on campus Monday to Friday, 8 a.m. to 5 p.m. All requests for assistance should be sent to email@example.com.
ITS has a director on campus Monday to Friday during normal business hours to address any urgent issues.
The University of Redlands Office of Career & Professional Development (OCPD) has temporarily halted in-person services, which includes resources within the Career Studio, until further notice. All meetings from the OCPD have moved online, as have all services to students, alumni, and employers.
OCPD continues to provide students, alumni, employers, and faculty/staff/administrators with updates on its operating status. This information is updated on the OCPD website. Students receive weekly OCPD emails with information on how to access events and resources.
The Career Studio is now virtual. The Career Studio continues to be a great way for students to gain support around resume development, cover letters, job searches, mock interviews, and more. To schedule an online session, students can visit: https://go.oncehub.com/CareerStudio
If students/alumni have a quick question, we recommend students/alumni send OCPD a message via social media:
Prefer email? OCPD@redlands.edu
OISS continues to offer regular office hours on Monday, Wednesday, and Friday mornings from 9 to 11 a.m. and on an as-needed basis. International students and scholars needing assistance outside those hours can email firstname.lastname@example.org for information or appointments if individual in-person consultations are needed.
The Registrar’s Office offers in-person support by appointment only. An FAQ provides students with answers to the current most frequently asked questions with links to necessary online forms. Individuals should also refer to https://www.redlands.edu/registrar/ for additional information. For assistance or to schedule an appointment, please call 909-748-8019 or email email@example.com.
The offices of the Center for Spatial Studies (CSS) in Lewis Hall is closed, although face-to-face meetings may be arranged when needed. The CSS:
The Military and Veteran Services Office is closed (no walk-in service). Students may request support via the contacts listed below:
The U of R Information Technology Services (ITS) instructional technology team is making additional time available to help faculty members to meet the needs of the current situation. In particular, the team can help:
The team is available to faculty for virtual consultation and phone support. Faculty can:
Following guidance from county authorities, all non-essential events have been canceled for the time being.
All U of R Southern California regional campuses and sites currently remain closed; instruction continues via technology-enabled learning.
On the Marin campus, residential Graduate School of Theology students are able to stay in their apartments, and only essential services (institutions of higher education are listed among these) may remain open. The Graduate Theological Union library is closed, with distance support provided to students and faculty.
On the Redlands campus, incoming and intra-office mail can be picked up at the Office Services window, located in the rear entrance to North University Hall, Mondays through Friday 10 a.m. to 12 p.m. and 1 p.m. to 3 p.m. Outgoing mail can be dropped off at this same location. For additional inquiries, please call 909-748-8010.
The Student Mail Center is open Monday through Friday, 9:30 a.m. to 12:30 p.m. and 2:30 p.m. to 4:30 p.m. Please call 909-748-8427 with inquiries.
Mail on the Marin campus will be collected twice per week by Su Hanson and distributed to Marin mailboxes, or, if intended for Redlands, forward it to the Redlands campus.
UPS, FEDEX, DHL PACKAGES
Warehouse receiving services are operating on a reduced schedule. Package deliveries from FedEx, UPS, etc. will be accepted from 10 a.m. to noon daily. Members of the campus community may retrieve their packages on Tuesdays and Thursdays from 10 a.m. to noon at the warehouse receiving door located on the east side of the Facilities Management building, near the loading dock along Grove Street. For any non-emergency concerns or questions, please e-mail Facilities Management at firstname.lastname@example.org.
Office supply orders through Office Depot are being processed daily. Purchase orders will be completed Thursdays between 1 and 5 p.m. for requests received by 12 p.m. on Thursday. Please call 909-748-8429 for inquiries about office supplies or purchase orders.
Office Depot orders will be centrally delivered to Office Services rather than individual departments. Offices can pick up their Office Depot orders from Office Services during window hours - 10 a.m. to noon and 1 to 3:30 p.m. Monday through Thursday and from 10 a.m. to noon on Fridays. Please note that Office Depot may not be able to deliver University-ordered items during the hours that Office Services is open so orders may be delayed.
Office Services does have an Office Depot store card that can be checked out so employees can go in person to Office Depot to purchase supplies, if needed. Arrangements will have to be made in advance with Office Services to check out the store card. You can call Office Services at 909-748-8010 or 909-748-8429 to make arrangements. Purchases made using the store card will be priced with the University discount. Purchases made at Office Depot on personal credit cards or regular University credit cards will not receive the University’s price discounts.
Check Disbursements - Accounts Payable
The University will print checks once a week on Thursdays and checks will be mailed Fridays. Check Requests or Reimbursement Requests can be submitted by dropping off the completed forms to the Accounts Payable Office Monday through Thursday, during regular business hours (9 a.m. to 4 p.m.). The Administration Building will be locked, so you will need to call the Accounts Payable Office at 909-748-8185 or Public Safety at 909-748-8888 for access to the building. As an alternative, if you are not physically on campus, you can email your completed check request/expense reimbursement forms and supporting documentation (invoice/receipts) to AP@redlands.edu. For all forms submitted electronically, please retain original receipts and/or invoices for 90 days. Do NOT resubmit the originals to Accounts Payable.
If your budget manager cannot physically sign the check request/expense reimbursement, Accounts Payable will accept unsigned documents along with an explicit email approval by the appropriate budget manager. An example of an explicit email approval would be: “I, Pat Caudle, approve the check request to vendor ABC in the amount of $100 for payment of invoice 12356.”
The University will process department deposits and student account check payments on Wednesdays. If you have a cash receipt deposit form and related check/cash/credit card charges or a student account payment, please drop off these items at the Cashier’s drop box, located under the Cashier’s window in the Administration Building. Please make sure items placed in the drop box are in a sealed envelope so that items for deposits are not mixed together. The Administration Building will be locked so you will need to contact 909-748-8185 or Public Safety at 909-748-8888 for access to the building.
If you need finance business matters assistance during the closure, you can contact Controller Pat Caudle at 909-748-8171.
The University budget team continues to adapt forecasts of the financial impact of the COVID-19 disruption.
The University’s administration teams are covering all essential business services with staffing plans utilizing social distancing protocols.
The Human Resources Department remains open and fully functional, although with a significantly reduced physical staff presence in the office at any one time. All HR staff are actively reviewing their email and voicemails and returning messages. If you would like to meet with a member of the HR team, please reach out directly to determine how best to meet. The entire department is set up to conduct transactions remotely relying heavily on WebEx. The HR team is working with the University’s Employee Assistance Program (EAP) to identify additional resources available to our employees, free of charge, during these uncertain times.
The Public Safety Department remains open and fully functional with dispatchers staffing the phones and officers patrolling the campus on a 24/7 basis. Public Safety management personnel are working from home and on-campus, as needed. Email and voicemail messages are being actively monitored at all times and will be responded to accordingly. We encourage any Public Safety questions or requests for service to be handled by telephone instead of in-person at the front counter to the greatest extent possible. Should you need Public Safety assistance, please call 909-748-8888.
Building Maintenance and Custodial Services
Building Maintenance, Custodial Services, and Warehouse Receiving are returning to normal operations and business hours.
Administrative Services and Events
Administrative Services remains open and fully functional; however, staff are working from home unless needed on campus. Department staff members are actively reviewing their email and voicemails and returning messages.
Please call 909-748-8052 for questions about contracts, vending machines, or water units.
Redlands Campus Event Services is virtually open and fully functional but will mostly be helping to support our COVID-19 management efforts. Onsite appointments and information about events available upon request. Please call 909-748-8116 or email email@example.com.
Marin Campus Event Services is virtually open, fully functional, and accepting short term lodging requests along with future event bookings (following California State and Marin County guidelines). Onsite appointments available upon request. Please call 415-451-2830 or email firstname.lastname@example.org.
The Copy Center will be open during normal business hours to process copy jobs. If you have copying needs, please email your request to email@example.com or call 909-748-8462.
The bookstore continues to service all web orders, including textbooks and merchandise, although the store remains closed to patrons. Please call 909-748-8951 for inquiries.
On the Redlands and regional campuses the University is currently:
Supervisors can consider a variety of options, including:
You can contribute to the safety of our community through your actions by following the University’s guidance:
For more information on prevention and safety protocols, see the Centers for Disease Control and Prevention website.
For those employees with an underlying health condition that could affect their return to work, please contact your supervisor or the Human Resources Department. Refer to the Interim COVID-19 Policies for more information.
When the University reopens, the expectation is employees return to work. Fear isn’t a legal reason for refusing to return to work. If you have a diagnosed physical or mental-health disability, such as severe anxiety, and the pandemic is exacerbating that disability, please contact Human Resources to begin an interactive process for reasonable accommodations under the Americans with Disabilities Act.
The Interim Covid-19 policies provide details on how the University is working to maintain a safe and healthy work environment as well as details on alternate work options.
Yes. The University has a duty to protect all of its employees, including you.
Please see the information in the Interim COVID-19 Policies for All Employees, Return to Work for Employees - Guidance for Supervisors, and Additional FAQ documents.
If a situation that poses inappropriate or excessive risk occurs, take action by addressing it directly with the individual or work through the individual’s leadership chain. Employees can also report issues via this link, or contact Public Safety by phone at 909-748-8888 or by texting the keyword TIP UOFR to 888777.
Because people with COVID-19 don’t always show symptoms yet are contagious before symptoms appear, regular testing for COVID-19 helps identify those who are COVID-19-positive so they can self-isolate as soon as possible and avoid spreading the virus to others. Systematic testing is one of many COVID safety protocols to help track infections and thus contain the virus in any community, through tracing, quarantine, and isolation.
The daily health check will help flag potential symptoms of COVID-19—such as fever, cough, shortness of breath/difficulty breathing, headache, new loss of taste or smell, congestion or runny nose, nausea/vomiting, or diarrhea—so the individual can stay away from others, report symptoms to the University, and seek COVID testing as soon as possible.
Yes. A key reason for the University’s decision to partner with the San Bernardino County Department of Public Health was to offer a convenient testing site to members of the U of R community. The testing center, which is operated by the County at no cost to participants, is located in University Hall, the third building east of the Memorial Chapel; please use the south entrance for testing, as the signage indicates. You can schedule an appointment via the County website at https://sbcovid19.com; the site also accepts walk-ins.
The County testing site on the Redlands campus has made it possible for us to implement a weekly surveillance testing program, which many in our community requested because such programs proved to reduce the virus’s spread on college campuses remaining open last fall. It is important to note the site is managed solely by the County and operated using County guidelines. While the University has built a collaborative relationship with the County’s Specialty Testing Branch Director, we have not reached an agreement on a separate line or process for University students and employees; we continue to discuss potential options.
Testing site wait times are influenced by several factors:
We highly recommend you make an appointment when using any testing facility to avoid a longer wait time. As a reminder, employees will be paid for the time spent getting tested, and we are not expecting employees to test outside of work hours unless they choose to do so. Employees and students are free to test at any site, and a list of options is available on our UR Ready/Get Tested web page.
We have heard concerns about safety in line at the U of R testing site. Unfortunately, there are no COVID testing sites without COVID-infected people in line. COVID is everywhere. So, we cannot prevent being “exposed” by people in a line any more than we can in a grocery store or a pharmacy. Standing in line outside while distanced and wearing a face covering complies with multiple Centers for Disease Control and Prevention safety recommendations.
Additionally, we have mitigated risk by collaborating with the County on line management. Since mid-January, those seeking testing have parked in the dirt lot next to Ted Runner Stadium (corner of N. University St. and Brockton Ave.). Test seekers are directed by an attendant to park in a numbered row and wait in their car until called to proceed to the queue. University students and employees with a scheduled appointment do not need to begin at the stadium lot if coming from a campus location and can get directly in line, thus avoiding the additional wait. If you do not have an appointment, you must first visit the walk-in station located by the Ted Runner Stadium ticket booth. Please wear your University ID while interacting with line attendants managing the queue so they can easily identify you as a member of our community.
No. You are free to seek testing wherever is most convenient, whether it is with a chosen health provider, through an approved self-test, or at another county testing site. Visit www.redlands.edu/urready for help identifying testing locations (including in Marin County). For a list of all County and State testing sites, visit https://covid19.ca.gov/get-tested.
The tests are covered in full when taken at an approved county site, although there are some exceptions as we have seen in Marin County. At San Bernardino County-approved sites, insurance is billed but San Bernardino County will pay the full amount for the test if insurance denies the claim. With Anthem, there is no limit on the number of COVID tests an individual may take. However, if you choose to purchase a take-home kit, you will be responsible for the cost. If you incur testing costs, you can submit for reimbursement through your Health Savings Account (HSA) or Flexible Spending Account (FSA) if applicable.
No. Federal law—the Health Insurance Portability and Accountability Act of 1996 (HIPAA)—protects sensitive patient health information from being disclosed without the patient's consent or knowledge. Therefore, any testing site is prohibited from sending results or any other information to the University. Employees must themselves notify the University if they test positive for COVID via our reporting form, so we can respond appropriately and provide needed support.
To date, we have seen great compliance with community members reporting known exposures, symptoms, and/or positive test results via our reporting form, and we hope community members will continue to help us keep our campuses safe in this way.
Yes. Since testing is a requirement of employment, testing will be included as paid time in employees’ work schedules. Please reach out to your supervisor with any questions about time away from regular duties for testing.
You must test once per seven days. When you enter your test date in the UR Ready app, the clock will automatically reset. As long as you test within the seven-day window of time, you are free to come to campus.
Use the “UR Ready” section of the University of Redlands app to report weekly testing and complete the required daily health self-assessment.
Information about downloading and using the app, including a 5-minute video tutorial, is posted online at https://www.redlands.edu/healthapp/. If you have questions or difficulties with the app after reviewing this page, please contact Tech Support at 909-748-8922 or firstname.lastname@example.org.
No. You only need to enter your test date within the Redlands app. If you receive a positive test result, please notify the University via our reporting form as soon as you receive your results.
To get the Redlands app, search for “University of Redlands” in the Apple App Store or the Google Play Store. For those who don’t have smart phones or who prefer desktop, the interactive app is also available to view on browsers at https://redlandsedu-prod.modolabs.net/redlands_default. For technical assistance, please email email@example.com or call 909-748-HELP (4357).
Yes. Student athletes and Athletics faculty and staff may require more frequent testing on a regular basis; the Athletics Department, 909-748-8400 or Bulldog_Athletics@redlands.edu, will provide details about specific requirements. Of course, if you are showing signs or symptoms of COVID-19, have had a recent known or suspected exposure to a person with laboratory-confirmed COVID-19, or have been asked or referred to get testing by a healthcare provider or health department, you need to seek additional testing as soon as possible and not wait for the weekly requirement.
You are exempt from the weekly testing requirement, if you:
Exemption from weekly testing does not free you from following University health and safety protocols. Additionally, if you develop COVID-19 symptoms, you must notify the University via our reporting form, so we can respond appropriately and request you receive a diagnostic test. Please note, antibody testing is not recommended in place of weekly surveillance testing.
The staff at the Student Health Center will review all requests (students and employees) and evaluate documentation provided to substantiate the exemption. If you believe you qualify for an exemption, please email your documentation to firstname.lastname@example.org. You can also reach a Health Center team member by calling 909-748-8021.
If you are granted an exception, the Health Center team will request your health assessment criteria be modified to reflect your exemption status, thus allowing you to successfully complete the daily health assessment.
Those on the Marin campus do not need to provide documentation. Your accounts have already been modified.
We are asking each of you to be part of the solution, and this means taking personal responsibility for your health and safety and that of your community. Students have signed a safety pledge acknowledging this commitment, and employees have signed a return-to-work agreement accepting weekly testing as an employment requirement. We know an honor system has its flaws (as do other systems), but even with imperfect compliance, the data shows that clusters and spreads are greatly reduced by surveillance testing programs. We are counting on you to do the right thing to protect yourself and others.
Distribution of the vaccine is being handled by federal, State, and County authorities, and the University has no jurisdiction to seek vaccinations for our community. While the University will not be coordinating vaccination efforts for individuals, we will continue to try to provide helpful information as we learn more about the process. Per the San Bernardino County Hotline, any non-student employee of the University of Redlands (or any institution of higher education) falls into the Education category in Phase 1B, Tier 1, even if working virtually. At this time, it is unknown if the County testing site located on the Redlands campus will offer vaccinations. We recommend you visit the vaccination information website for the county in which you reside to learn more about the progress of the State’s vaccine distribution infrastructure. For more information, visit https://sbcovid19.com/vaccine/ or https://coronavirus.marinhhs.org/vaccine.
The policy went into effect the week of January 17, 2021. We count on every member of our community to fulfill this requirement for the safety of others. Those who fail to comply will lose access to key U of R facilities.
The weekly testing requirement is ongoing until the University deems that pandemic conditions no longer require it.
Please discuss whether you should be reporting to work in-person or remotely with your supervisor.
Please see the University’s Interim Telecommuting Policy.
We will transition to on-site work on our campuses based on local public-health guidance. Please consult with your supervisor on your particular situation.
You will continue to use the vacation code for all previously approved vacation hours that are during the University closure if you are actually still using the time as vacation. If your vacation plans were altered because of the pandemic and you will be at home (working or not), work with your supervisor to make changes to your timecard as appropriate to your situation.
The University recognizes that some employees are in a difficult spot, since schools and day care are a prerequisite for many people to go to work. Please work with your supervisor to see what temporary scheduling or telecommute options may be available to you.
Please see the information in the Interim Telecommuting Policy.
In November 2020, the University partnered with San Bernardino County to offer a COVID-19 testing site on the Redlands campus.
In August, the Food Pantry was relocated to the Harrison Room of Orton Center to continue to be accessible to local students who are food insecure. While the University is open, the food pantry is located on the second floor of Hunsaker Center.
The University partnered with Loma Linda University to offer walk-in medical services for the homeless during a period that closed many private shelters offering homeless services.
In April, the University donated 10,000 pounds of food to Family Services Association of Redlands and 3,000 pounds of food to Inland Harvest to replenish stocks that have been depleted due to the growing need to combat hunger within the region.
The University’s athletic training staff also donated personal protection equipment from their existing supplies to Redlands Community Hospital.
Yes, in recognition of the importance of providing direct assistance to our employees during this time, U of R President Ralph W. Kuncl has initiated the Employee Emergency Fund to provide financial support for employees whose households face urgent, unanticipated needs. These one-time emergency grants do not need to be paid back.
Applications will be reviewed by a four-person committee, composed of a representative from the faculty, Finance, Human Resources, and University of Redlands Staff and Administrators Assembly (URSAA). All requests will remain confidential. Awards relating to the current COVID-19 pandemic (and other national states of emergency) are exempt from taxes, while other grants are taxable.
Additional FAQs are available on the Redlands Campus Vaccination Clinic.
Financial support for employees whose households face urgent, unanticipated needs