What happens after a COVID-19 report is submitted

January 25, 2021

To:  University Community
From:  Donna Eddleman, University Dean of Student Affairs, and Michelle Rogers, Vice President for Administration
Subject:  What happens after a COVID-19 report is submitted

We greatly appreciate that students, faculty, staff, and administrators have been using the COVID-19 reporting form to let the University know about COVID-19 symptoms, exposure, or positive test results. This information helps the University protect the health and safety of the community.

Here is how the University responds to these reports:

  1. The forms submitted are received by the chair of either the student or employee COVID-19 Case Team.  Submission of a form prompts an automatic reply providing interim guidance until a case manager can make contact.

  2. Case managers reach out via phone to gather additional information, ask clarifying questions, and, if the individual is positive for COVID-19, begin the contact tracing process.  At the end of the conversation, the case manager will advise on the appropriate course of action (quarantine, isolation, or health care consultation), and help support needed action.

  3. The case manager works with appropriate campus partners on behalf of the affected individual:
    1. For a residential student, these may include Residence Life and Housing, Academic Support and Disability Services, Athletics, Harvest Table, Counseling Center, and/or Student Health Center.
    2. For an off-campus student, these may include Academic Support and Disability Services, Athletics, Counseling Center, and/or Student Health Center.
    3. For an employee, campus partners include the employee’s supervisor, Cabinet lead, and Human Resources.

  4. If the individual has been on campus during the infection period, Facilities Management is notified so impacted spaces can be deep cleaned and disinfected.

  5. Case managers maintain contact with the individual throughout any time in quarantine or isolation and remain available to answer any non-emergency questions, comments, or concerns.

  6. The community is notified via email of positive, on-site cases. California law requires laboratory-confirmed cases of employees who have been on-site to be reported within 24 hours of notice. Student cases will be reported to the community with the next employee case or, if there are no employee cases, at least weekly. Comprehensive reporting of COVID case numbers can be found on the University’s COVID dashboard, which will be updated at least weekly.

Again, thank you for your help keeping the U of R community safe. For more information on the University’s COVID-19 response, see www.redlands.edu/urready.