Coronavirus Housing FAQ

Updated March 20, 2020

Spring 2020 Housing Check-out Information

I need to check-out, what do I do?

3/18/2020: Due Wednesday, March 18th by 5pm - For students with special circumstances who want to request consideration for an extension, or exception, they must complete the Housing Check-out Exception Request form on the MyRedlands Housing portal for consideration. Decisions will be made on an ongoing and case by case basis. *Whereas the status of summer employment and internships is uncertain, students anticipating either of these summer opportunities will not permitted to remain in the residential communities. 

3/17/2020: The University of Redlands has made the difficult decision to ​close all Redlands campus residential communities including residence halls, the Brockton and Grove Apartments, and all organizational houses.  Students are being asked ​to vacate campus as soon as possible, at the latest by this Friday, March 20th at 5pm. Students will utilize an Express Check-out envelope, provided by a student’s Community Assistant, to return their keys. In order to best serve in their transition away from campus, students must complete the Housing Check-out form on the MyRedlands Housing Portal to notify Residence Life and Housing of their departure plans and arrangements.

For students with special circumstances who want to request consideration for an extension, or exception, they must complete the Housing Check-out Exception Request form on the MyRedlands Housing portal for consideration. Decisions will be made on an ongoing and case by case basis. *Whereas the status of summer employment and internships is uncertain, students anticipating either of these summer opportunities will not permitted to remain in the residential communities.  

Should I wish to check-out, what do I do?

3/14/2020: Students are reminded that turning in their keys with an Express Check-out envelop is necessary to fulfill the check-out process and to be sure the University considers them to have ended their residential contract early. Failure to return keys and/or leave without a check-out will result in improper check-out fees.

3/13/2020: At the end of March, Residence Life and Housing (RLH) will contact any students who have check-out, yet are registered for a May Term course, to confirm they will continue their plans and to provide instructions for returning to their housing assignment. May Term community consolidations of Melrose Hall and Grove Apartments, for their closure for May Term, continues to move forward. Please note as responses to community needs evolve, further consolidation of communities, prior to the end of the spring semester, are possible. In the event of further May Term or other closures, as much advance notice will be provided. Communities close for the summer on May 22nd at 2pm.

3/12/2020: Students who want to check-out may pick up an Express Check-out envelope from a Community Assistant or Student Affairs, second floor of the Hunsaker Center, open Monday through Friday, 8 am to 5 pm. Express Check-out envelopes must be returned to a Community Assistant, Student Affairs, or Public Safety (ring the bell after 10pm). Students choosing to leave housing at this time are expected to remove all of their personal belongings prior to turning in their keys.

Do you know of any place to stay?

3/20/2020: New housing resource in addition to the list below

 

  • Hampton Inn & Suites (discount rate)
    •  951-571-7788, Moreno Valley, CA
    • Mention UNIVERSITY rate to receive the discount

 

3/18/2020: Here are a few housing resources that have reached out to offer students support...

 

  • Citrus Grove Apartments (lowered rates, flexible lease terms)
    • Main Office, 909-798-0011, Redlands, CA
    • Water, sewer, and trash included for $80/month,
    • need to set up electric and gas

 

 

  •  Air BnB (discounted rate)
    • Pamela Lomeli, 909-907-2069, Highland, CA

 

I left campus without checking-out, help?

3/16/2020: Students who left campus...

...with their keys: Students should mail their keys to Residence Life and Housing, 1200 East Colton Avenue, CA 92374 so they are not charged for the room to be recorded and a full set of new keys cut. Be sure to include the student's full name, ID number, and hall and room location.

...without taking all their personal items: Students should return to campus in order to remove all of their personal items from the hall by Friday, March 20th at 5pm. Any items left behind in a student's room will be discarded with an improper check-out fee and associated labor charged to that student's account. 

 

Will I be issued a refund since housing is closing?

03/20/2020: Students with an outstanding balance for Spring 2020, will have their partial prorated refund applied towards the remaining balance. Students enrolled in a monthly payment plan, will have their April 15th payment reduced by the amount of the room and meal plan credit. Should students need the room and meal plan credit now to cover expenses, the can contact Student Financial Services at SFS@redlands.edu. They will honor these requests once the credit has been processed. Additional details will be forthcoming.

3/16/2020: Most students will receive a partial, prorated room and board credit applicable to expenses during the 2020-2021 academic year; a fewer number of students (e.g. those graduating this year) will receive a partial, prorate room and board refund. Additional details will be forthcoming.

Will I be issued a refund if I go home early?

3/13/2020: The proration period for room and meal plans ended Monday, March 9 for the Spring 2020 semester. This date represents completion of 60% of the term.  University of Redlands follows the federal refund policy for tuition, room, meal plan and financial aid refunds.  This means that should students opt to leave campus housing or not use the dining facilities, no funding will be reimbursed or prorated.

3/12/2020: The proration period for room and meal plans ended Monday, March 9 for the Spring 2020 semester. This means, that should students opt to leave campus housing or not use the dining facilities, no funding will be reimbursed or prorated.

Can I get help with getting to Ontario Airport?

3/17/2020: Students may sign up directly with Public Safety for a ride to the Ontario Airport.

3/16/2020: Coming Soon

Can I leave my car on campus for a few days?

3/15/2020: Should a student need to leave a vehicle on campus for a short duration, doing so at their own risk, they must contact Public Safety for instructions.

How do I return my textbooks?

Bookstore.JPG

3/18/2020: Students can retrieve a free UPS book rental return label by following the steps below. When possible, students should send all their rentals back in one shipment. This is a prepaid UPS label, so the package must be taken to a UPS store or put it in a UPS drop box.

  1. Go to redlands.bncollege.com (it is recommended you use Chrome).
  2. In the upper right-hand corner, select “Login/Sign Up”.
  3. Log in to your account.
  4. You will be taken to the overview of your account. Select “Your Rentals” on the left-hand side.
  5. This should show your open rental books and there should be an option to print your return label on the upper right side of this section.
  6. You will need to enter in the address you are shipping the books from.
  7. Once completed, you will be able to print out a UPS return label.
  8. If you have been receiving the rental return reminder emails, there should also be a link in those emails that will allow you to get a label from there.
  9. If you are unable to generate a label, please call 909-748-8950 or send an email to sm691@bncollege.com. If possible, have your order number or phone number that you used to rent the books ready.

 

Labels may also be printed from the rental page:

  1. Go to Redlands.bncollege.com - Hover your mouse over the Textbook header (do not click it). A drop down list will appear, click on the Textbook Rentals link.
  2. On the Textbook Rentals page, click on the Rental Return link in the lower right hand corner of the page.
  3. On the Rental Book Return page you will need to enter your order number and email address associated with the order. On the next page enter your address information and hit submit. This will generate an email to you with the shipping label.

If possible, send all your rentals back in one shipment. This is a prepaid UPS label, so the package should not be taken to the Post Office or FedEx. You can take the package to a UPS store or put it in a UPS drop box. Please make sure all books are packaged securely in a plain, cardboard box. Include inside your name, telephone number and note that it is a Rental Return.

3/17/2020: The Bookstore remains open this week M-Th 9am-6pm, Fri 9am-5pm and Saturday 10am-2pm. Starting Monday, March 23rd, we will be open M-F 10am-2pm and closed on Saturdays. These hours will be in effect from 3/23-4/4.

3/16/2020: Students can retrieve a free UPS book rental return label by following the steps below. When possible, students should send all their rentals back in one shipment. This is a prepaid UPS label, so the package must be taken to a UPS store or put it in a UPS drop box.

  1. Go to redlands.bncollege.com (Chrome recommended).
  2. In the upper right-hand corner, select “Login/Sign Up”.
  3. Log in to your account.
  4. You will be taken to the overview of your account. Select “Your Rentals” on the left-hand side.
  5. This should show your open rental books and there should be an option to print your return label on the upper right side of this section.
  6. You will need to enter in the address you are shipping the books from.
  7. Once completed, you will be able to print out a UPS return label.
  8. If you have been receiving the rental return reminder emails, there should also be a link in those emails that will allow you to get a label from there.
  9. If you are unable to generate a label, please call 541-885-1058 or send an email to sm691@bncollege.com. If possible, have your order number or phone number that you used to rent the books ready.

How can I donate some of my belongings?

3/16/2020: In an effort to produce less waste and support our community, as students pack up they are encouraged to take the time to save items that can be donated rather than thrown away. Student should consider donating unwanted, yet usable clothes, shoes, household items (i.e. laundry detergent), and small appliances (i.e. fridges) to be donated to local agencies.

Items may be brought to the Orton Center on:

  • Tuesday, March 17th from 12:00 pm – 5:00 pm
  • Wednesday, March 18th from 10:00 am – 5:00 pm
  • Thursday, March 19th from 10:00 am – 7:00 pm

Can I rent a car?

3/16/2020: With colleges and universities announcing campus closures in response to coronavirus (COVID-19) concerns, Enterprise wants to make it easier for students to get home to their families by reducing the age minimum and waiving the young renter fees for rentals through May 31, 2020. 

  • Available to College Students 18 – 24 years of age
  • Valid for rentals of an economy through full size cars, minivans, small pick-up trucks and cargo vans
  • Offer valid at U.S. locations only for car rentals reserved in advance.
  • Standard driver and credit requirements apply, except for the minimum car rental age per this offer
  • Official Student ID must be presented at the time of rental
  • Offer expires 5/31/2020

More information is available to students by visiting enterprise.com/studenttravelassistance or by calling (1-844-624-4412).

I was studying abroad this semester. Now what?

3/12/2020: Academic accommodations, travel arrangements, and room and meal plan prorations are based on an individual’s location and program. Please follow the instructions that have been provided for guidance on next steps.

May I store items on campus?

3/16/2020: Local storage options Residence Life and Housing has reached out to for support...

- Stow-Away Self Storage (1.1 mi): Lugonia Ave, Redlands 909-793-7807, aspselfstorage.com, 9:30am-5:30pm

- A Storage Place (1.3 mi): New York St, Redlands 909-792-0185, aspselfstorage.com, 9:30am-5:30pm

- U-Haul (1.5 mi): Consider using U-Haul providing possible free storage, 7am-7pm  

- Storage West Self Storage (2.4 mi): Redlands Blvd, Redlands 909-792-5761, storagewest.com, Mon-Sat 9am-5:30pm

- Extra Space Storage (2.4 mi): Alabama St, Redlands 909-792-0150, extraspace.com, Mon-Fri 9:30am-6pm, Sat 9am-5:30pm

- Secure Storage (5.9 mi): Highway 10, Yucaipa 909-794-1711, 9:30am-5:50pm

 

3/12/2020: Residence Life and Housing (RLH) does not provide student storage options. However, there are multiple storage facilities available in the community as options to explore.  

I am an international student concerned about housing.

3/18/2020: Due Wednesday, March 18th by 5pm - For students with special circumstances who want to request consideration for an extension, or exception, they must complete the Housing Check-out Exception Request form on the MyRedlands Housing portal for consideration. Decisions will be made on an ongoing and case by case basis. *Whereas the status of summer employment and internships is uncertain, students anticipating either of these summer opportunities will not permitted to remain in the residential communities. 

3/17/2020: The University of Redlands has made the difficult decision to ​close all Redlands campus residential communities including residence halls, the Brockton and Grove Apartments, and all organizational houses.  Students are being asked ​to vacate campus as soon as possible, at the latest by this Friday, March 20th at 5pm. Students will utilize an Express Check-out envelope, provided by a student’s Community Assistant, to return their keys. In order to best serve in their transition away from campus, students must complete the Housing Check-out form on the MyRedlands Housing Portal to notify Residence Life and Housing of their departure plans and arrangements.

For students with special circumstances who want to request consideration for an extension, or exception, they must complete the Housing Check-out Exception Request form on the MyRedlands Housing portal for consideration. Decisions will be made on an ongoing and case by case basis. *Whereas the status of summer employment and internships is uncertain, students anticipating either of these summer opportunities will not permitted to remain in the residential communities.  

3/12/2020: International students are encouraged to make arrangements to go home or to register for a May Term course. The residential communities will close for students not registered on Saturday, April 18th at 2pm or for those registered on Friday, May 22nd at 2pm. Those interested on being on the Summer Housing waiting list, while not a guarantee, may sign up on their MyRedlands Housing Portal to be considered.

Additional concerns about housing should be directed to Steve_Wuhs@redlands.edu, as he will work with the individual and Residence Life and Housing (RLH) to make appropriate arrangements given a student's particular circumstances.

Do you have boxes?

3/16/2020: ASUR purchased boxes that will be distributed by Student Affairs from the Orton Center starting at 12:00 pm on Tuesday, March 17th.  Students may have up to (2) two boxes.  The boxes will be available for pick up during the following times:

  • Tuesday, March 17th from 12:00 pm – 5:00 pm
  • Wednesday, March 18th from 10:00 am – 5:00 pm
  • Thursday, March 19th from 10:00 am – 7:00 pm

Spring 2020 Things to Know

Classes are virtual, what about housing?

3/18/2020: Due Wednesday, March 18th by 5pm - For students with special circumstances who want to request consideration for an extension, or exception, they must complete the Housing Check-out Exception Request form on the MyRedlands Housing portal for consideration. Decisions will be made on an ongoing and case by case basis. *Whereas the status of summer employment and internships is uncertain, students anticipating either of these summer opportunities will not permitted to remain in the residential communities. 

3/17/2020: The University of Redlands has made the difficult decision to ​close all Redlands campus residential communities including residence halls, the Brockton and Grove Apartments, and all organizational houses.  Students are being asked ​to vacate campus as soon as possible, at the latest by this Friday, March 20th at 5pm. Students will utilize an Express Check-out envelope, provided by a student’s Community Assistant, to return their keys. In order to best serve in their transition away from campus, students must complete the Housing Check-out form on the MyRedlands Housing Portal to notify Residence Life and Housing of their departure plans and arrangements.

For students with special circumstances who want to request consideration for an extension, or exception, they must complete the Housing Check-out Exception Request form on the MyRedlands Housing portal for consideration. Decisions will be made on an ongoing and case by case basis. *Whereas the status of summer employment and internships is uncertain, students anticipating either of these summer opportunities will not permitted to remain in the residential communities.  

Classes are moving online. Will housing remain open?

3/12/2020: Residential communities will remain open for all on-campus residents unless otherwise notified.  May Term community consolidations of Melrose Hall and Grove Apartments, for their closure for May Term, continues to move forward. Please note as responses to community needs evolve, further consolidation of communities, prior to the end of the spring semester, are possible. In the event of further May Term or other closures, as much advance notice will be provided.

What about dining?

3/18/202: Limited operations through Monday, March 23rd.

Saturday, March 21st

  • Plaza 10am-12:30pm and 5pm-6:30pm 
  • Den 2pm-8pm

 

Sunday, March 22nd

  • Plaza 10am-12:30pm and 5pm-6:30pm

 

Monday, March 23rd

  • Plaza 10am-12:30pm and 5pm-6:30pm

 

3/17/2020: Harvest Table will serve take-out brunch and dinner on Saturday and Sunday, March 21st and 22nd for students approved by Student Affairs to remain on campus. Beginning Monday, March 23rd, they will continue to serve take-out brunch and dinner, Monday-Friday for the remainder of the spring semester (take-out packs for the weekend).

May Term food service has yet to be determined.

3/16/2020: Harvest Table continues to provide limited service for the rest of the semester, however, has moved to complete take-out dining.

3/13/2020: Harvest Table is temporarily pausing the use of reusable smallwares and switching to disposable items as a precautionary measure for guests and staff.

3/12/2020: Harvest Table has modified the dining experience to limit health risks, and the dining venues will remain open to the entire University community unless otherwise notified.

I haven't left campus yet, is there anything specific I should know?

3/18/2020: Due Wednesday, March 18th by 5pm - For students with special circumstances who want to request consideration for an extension, or exception, they must complete the Housing Check-out Exception Request form on the MyRedlands Housing portal for consideration. Decisions will be made on an ongoing and case by case basis. *Whereas the status of summer employment and internships is uncertain, students anticipating either of these summer opportunities will not permitted to remain in the residential communities. 

3/17/2020: The University of Redlands has made the difficult decision to ​close all Redlands campus residential communities including residence halls, the Brockton and Grove Apartments, and all organizational houses.  Students are being asked ​to vacate campus as soon as possible, at the latest by this Friday, March 20th at 5pm. Students will utilize an Express Check-out envelope, provided by a student’s Community Assistant, to return their keys. In order to best serve in their transition away from campus, students must complete the Housing Check-out form on the MyRedlands Housing Portal to notify Residence Life and Housing of their departure plans and arrangements.

For students with special circumstances who want to request consideration for an extension, or exception, they must complete the Housing Check-out Exception Request form on the MyRedlands Housing portal for consideration. Decisions will be made on an ongoing and case by case basis. *Whereas the status of summer employment and internships is uncertain, students anticipating either of these summer opportunities will not permitted to remain in the residential communities.  

I'm going to stay on campus. Is there anything specific I should know?

3/12/2020: Students are reminded of their responsibility to read, understand, and uphold all policies of the Room and Board Contract and Code of Community Standards. Please review these thoroughly and be mindful that all members of the university community are expected to exercise sound judgment during this particular time. Students held responsible for a violation of these policies during the remainder of the semester and May Term will likely lose the privilege of remaining in University housing, and be required to move out immediately.

What is the post office forwarding plan?

4/16/2020: Students can retrieve a free UPS book rental return label by following the steps below. When possible, students should send all their rentals back in one shipment. This is a prepaid UPS label, so the package must be taken to a UPS store or put it in a UPS dropbox.

1. Go to redlands.bncollege.com (the recommended browser is Chrome).

2.  In the upper right-hand corner, select “Login/Sign Up.”

3. Log in to your account.

4. You will be taken to the overview of your account. Select “Your Rentals” on the left-hand side.

5. This should show your open rental books and there should be an option to print your return label on the upper right side of this section.

6. You will need to enter the address you are shipping the books from.

7. Once completed, you will be able to print out a UPS return label.

8. If you have been receiving the rental return reminder emails, there should also be a link in those emails that will allow you to get a label from there.

9. If you are unable to generate a label, please call 909-748-8950 or send an email to sm691@bncollege.com. If possible, have your order number or phone number that you used to rent the books ready.             

Labels may also be printed from the rental page, as follows:

1. Go to Redlands.bncollege.com—Hover your mouse over the Textbook header (do not click it). A drop-down list will appear, click on the Textbook Rentals link.

2. On the Textbook Rentals page, click on the Rental Return link in the lower right-hand corner of the page.

3. On the Rental Book Return page, you will need to enter your order number and email address associated with the order. On the next page, enter your address information and hit submit. This will generate an email to you with the shipping label.

Due to the current C0VID-19 pandemic, rental due dates have been extended until 6/15/20. You will not be charged during this time.

If possible, send all your rentals back in one shipment. This is a prepaid UPS label, so the package should not be taken to the Post Office or FedEx. You can take the package to a UPS store or put it in a UPS dropbox. Please make sure all books are packaged securely in a plain, cardboard box. Include inside your name and telephone number, and note it is a rental return.

3/18/2020: The Student Mail Center sent out forwarding forms via campus-wide email to on-campus students on March 18th. All forwarding of mail will begin April 20th when mailboxes are emptied. Please keep in mind that the Student Mail Center does not hold mail or packages throughout the summer. Students should empty their mailbox before leaving campus. Important mail or packages need to be addressed with the address they will be residing at over the summer in case it is not forwardable.

3/17/2020: Students may sign up for direct deposit in Ultimate. If completed before Thursday, March 19, pay period 16 (March 30-April 12) earnings will be automatically deposited on April 24, 2020.

All student employees should either confirm or update their address on file within Ultimate, so the checks can be forwarded to the correct home address. Failure to provide a current home address may prevent employees from receiving their checks on time. Checks will be delivered to the address that is currently on file.

3/16/2020: Students with work study who receive their checks on campus should leave a self-addressed stamped envelope with the Student Mail Center to support with the forwarding of their checks.

3/13/2020: The Student Mail Center is sending out forwarding forms via campus-wide email to on-campus students on April 6. All forwarding of mail will begin May 26 when mailboxes are emptied. Please keep in mind that the Student Mail Center does not hold mail or packages throughout the summer. Students should empty their mailbox before leaving campus. Important mail or packages need to be addressed with the address they will be residing at over the summer in case it is not forwardable.

May 2020 May Term Housing

I am registered for a May Term course. What about housing?

3/16/2020: May Term course instruction will be remote and the residential communities will remain closed through May Term, as the communities close Friday, March 20th at 5pm.

3/12/2020: Residential communities will remain open for all on-campus residents registered for a course for May Term unless otherwise notified.  May Term community consolidations of Melrose Hall and Grove Apartments, for their closure for May Term, continues to move forward. Please note as responses to community needs evolve, further consolidation of communities, prior to the end of the spring semester, are possible. In the event of further May Term or other closures, as much advance notice will be provided. Communities close for the summer on May 22nd at 2pm.

I no longer want to take a May Term course. What do I need to know?

3/12/2020: Students who no longer wish to take a May Term course are instructed to drop their course with the registrar's office. This will communicate with Residence Life and Housing (RLH) that you will move out of your community by April 18 at 2 pm. Any May Term meal plan previously assigned and billed to your student account will be removed. 

My May Term travel course was canceled. Now what?

3/16/2020: May Term course instruction will be remote and the residential communities will remain closed through May Term.

3/12/2020: Students who wish to continue with May Term, must register for a May Term course. Housing will be available for residents registered in courses with instruction on the Redlands campus. Communities close for the summer on May 22nd at 2 p.m. Residence Life and Housing (RLH) is in daily communication with the Registrar to understand who is and is not registered for May. May Term residents will automatically be included in the May Term meal plan.

Spring 2020 More Information

How do I sign up for housing for Fall?

3/16/2020: The Housing Selection and Placement Process Room Draws will likely take place at the end of May. More information will be provided at the end of April, including instructions for how to participate. 

3/13/2020: In an effort to complete the Housing Selection and Placement Process for the fall semester at a more conducive time, the Room Draw processes have been postponed. Once the new dates have been selected, students will be notified directly by Residence Life and Housing (RLH) of the process.

May I have a guest in my room?

3/12/2020: The guest policy found within the Room and Board Contract has been limited to only include students enrolled at the University of Redlands. At this time, all other persons are prohibited from visiting the residential communities. Should a non-student be found in a community, the guest will be notified of the current policy in place to minimize risk and exposure of illness to others, escorted out of the building, with the situation documented for review by Community Standards and Wellbeing. In the event a person is resistant to leaving a community, Public Safety will respond for support.

How are the communities being sanitized?

3/13/2020: In addition to their daily cleaning and sanitizing routines, Facilities Management and Custodial Services have recently implemented additional techniques and frequencies to maintain a safe and healthy environment for our community. They are visiting high traffic areas more frequently focusing on high touch areas such as door knobs, hand rails, light switches and horizontal surfaces. They are also employing the use of a hospital grade electrostatic disinfectant sprayer to aid in our efforts.

I saw an ambulance on campus and am worried. Are you not telling me something?

3/13/2020: The San Bernardino County Department of Public Health (SBDPH) today informed us that the University of Redlands student identified two days ago is no longer of interest for the novel coronavirus. The health and safety of our students, faculty, and staff remain our highest priority, as the University continues to work closely with county health authorities and to follow U.S. Centers for Disease Control and Prevention guidelines.

For additional information on the University’s response to the coronavirus epidemic, see www.redlands.edu/FAQ_COVID-19.

3/13/2020: On a daily basis, the University of Redlands main campus is made up of 5,000 students, staff, faculty, and guests of all ages. Keeping this in mind, please be reminded that folks need support from medical personnel for a variety of reasons and we continue to meet those needs and protocols. Be assured the University announcements will continue to provide information specific to concerns related to the health and interests of the community.

Other questions?

Please revisit this page for the most up-to-date information about Residence Life and Housing (RLH). As new information and decisions become available, we will continue to provide explanations on this page. Should you have questions or concerns that are unaddressed, please email RLH@redlands.edu.