Updated October 15, 2020
The University is monitoring and responding to the rapidly evolving coronavirus (COVID-19) situation, following the guidance of the Centers for Disease Control and Prevention (CDC) and other agencies. We would like to keep you up-to-date on our latest policies and prevention measures with this FAQ.
The University continues to follow the latest guidelines offered by the Centers for Disease Control and Prevention (CDC), the San Bernardino County Department of Public Health and Marin County Health and Human Services Office regarding the novel coronavirus and the disease it causes, COVID-19:
For prevention, the CDC advises everyone to:
While a flu shot will not prevent coronavirus, it will offer protection from the flu and help lessen the public health burden of infectious disease.
If you are a student, faculty member, or staff member/administrator who is showing COVID-19 symptoms, has been exposed to the virus, or received positive COVID-19 test results, please complete the University's reporting form. After the form is submitted, a member of the University's response team will follow up with you to review the information and advise you of next steps.
Remember to call ahead to any health care provider to advise them of your concern before seeking treatment. Notice to the provider allows them to be prepared for your arrival, thus minimizing exposure of others, should your condition warrant such preventative planning.
For more information on the novel coronavirus and the disease it causes, COVID-19, see the FAQ from the CDC.
Please see information on the Distribution of CARES Act Funding to Students web page.
The Academic Success Center provides both peer subject and writing tutoring for all CAS students. Students can make an online appointment with a tutor by visiting redlands.mywconline.com (or by selecting “Tutoring” in the search bar at redlands.edu).
Writing tutors can help with writing in any course and at any stage of the writing process. We encourage multiple visits throughout your writing process for a single assignment. There is no weekly limit for writing tutoring.
The University community is hopeful that, in the spring, U of R will be able to provide some opportunities for in-person teaching/learning and for residential life, while the community commits to all necessary health and safety precautions. Please see the October 14 memo for details.
Classes are currently in a remote format. No matter the modality in which they are teaching—online, in-person, or hybrid—U of R professors across the University are working hard to offer an engaging and personalized education. Faculty members remain committed to developing meaningful connections within and outside of classes.
Faculty have researched and participated in workshops on the best practices for online teaching and learning. Also, the University has had the opportunity to invest in enhanced technology to help ensure students have a high-quality experience. This includes upgrading on-campus classrooms that faculty can use to provide instruction using fast, stable internet connections, as well as ensuring technology assistants are available to help if connection or software difficulties arise.
The U of R Information Technology Services (ITS) instructional technology team is making additional time available to help faculty members to meet the needs of the current situation. In particular, the team can help:
The team is available to faculty for virtual consultation and phone support. Faculty can:
Curbside pickup is now available from Armacost Library. University of Redlands faculty, staff, and students can use the Request feature in Primo to choose items to checkout for curbside pickup. You must be signed-in with your University of Redlands credentials to see the Request option.
Curbside pickup is now available on Mondays, Wednesdays, and Thursdays, 11:00 a.m. – 4:45 p.m. A library staff member will email when your items have been picked from the shelf. You will be asked to schedule an appointment for pickup of your items. Each appointment will provide a 15-minute window for pickup at the back entrance of the Armacost Library building. If you are unable to pick up requested items, we will also offer to send items to your current address.
If you have items you would like to return, please use the book drop located at the back entrance or mail using USPS book rate. We have extended due dates, so please hold on to your books/DVDs/scores if there is not a rush to return.
Faculty and students are encouraged to use the library’s remote services to get help with library and research questions.
Remote services will continue Monday through Friday from 10 a.m. to 5 p.m.
In August, the Food Pantry was relocated to the Harrison Room of Orton Center to continue to be accessible to local students who are food insecure. While the University is open, the food pantry is located on the second floor of Hunsaker Center.
The University partnered with Loma Linda University to offer walk-in medical services for the homeless during a period that closed many private shelters offering homeless services.
In April, the University donated 10,000 pounds of food to Family Services Association of Redlands and 3,000 pounds of food to Inland Harvest to replenish stocks that have been depleted due to the growing need to combat hunger within the region.
The University’s athletic training staff also donated personal protection equipment from their existing supplies to Redlands Community Hospital.
Yes, in recognition of the importance of providing direct assistance to our employees during this time, U of R President Ralph W. Kuncl has initiated the Employee Emergency Fund to provide financial support for employees whose households face urgent, unanticipated needs. These one-time emergency grants do not need to be paid back.
Applications will be reviewed by a four-person committee, composed of a representative from the faculty, Finance, Human Resources, and University of Redlands Staff and Administrators Assembly (URSAA). All requests will remain confidential. Awards relating to the current COVID-19 pandemic (and other national states of emergency) are exempt from taxes, while other grants are taxable.
If students have a particular need to use an electronic device from home, we encourage them to speak with the Instructional Technology Services team in the Jones Computer Center to review options, including accessibility of other facilities with connectivity.
Students can log into the Student Development Center’s tutor scheduling page to schedule an online tutoring appointment for both subject and writing tutoring. If they haven’t used the site before, they will need to register for an account. More information is available on the Tutoring Services webpage.
At this time, the School of Business continues to hold technology-enhanced classes (with no on-campus meetings).
The Marin campus’s San Francisco Theological Seminary of the Graduate School of Theology is currently using online instruction, maintaining curricular integration with the Graduate Theological Union (GTU) and the University of California, Berkeley. The Graduate School of Theology will offer spring classes online and, as conditions allow, transition some classes to include optional small group precepts.
All of U of R’s Southern California regional campuses are currently closed, and instruction continues via technology-enabled learning.
To support this transition to online or technologically enhanced modules for the remainder of the spring semester, the School of Education has:
The School of Continuing Studies (SCS) has moved all traditional classroom teaching into online and technologically enhanced modules. Classes will remain online until at least the summer of 2021.
The Provost’s and Deans’ Offices are staffed on a rotating schedule, but are limiting walk-ins. Please call ahead or email directly using the contact information listed below:
For updates on the Armacost Library, see https://library.redlands.edu/covid19.
Academic Computing for Students:
ACITS offices are closed, but computers are available along the hallway at the north end of Naslund Lounge. Printing can be sent to the two Wēpa kiosk printers next to Java and Juice.
All contact information is available at: https://sites.redlands.edu/its/acits/instructional-technology-services/
The team also manages and supports a variety of online technologies that faculty use to teach courses. The primary tool is Moodle, which is used by a vast majority of all courses at the University of Redlands.
Instructional Technology Services for Faculty:
The Instructional Technology team is available to help faculty remotely throughout the week, and over weekends and evenings. Please click here to schedule an online support session with an Instructional Technology team member. You can also email email@example.com if you have specific questions or need help with any aspect of digitizing your course. Please click here to review the Academic Continuity Plan website, which provides useful information on the tools available, as well as email addresses and phone numbers of the Instructional Technology team members.
Be sure to join your colleagues in the discussion about technology and best-practices, and chat live with the Instructional Technology team. Click here to join the Faculty Forum on Microsoft Teams. Note: If you don’t already have it, you can download Microsoft Teams by clicking here.
For evening and weekend support, please email firstname.lastname@example.org or call 909-748-8352 or 909-748-8321.
Support is provided remotely for all enterprise applications (Colleague, Sharepoint, Web Services, Softdocs, Business Objects). All requests for assistance should be sent to email@example.com.
Tech Support has one technician on campus Monday through Thursday, 10 a.m. to 2 p.m. Administrative support will be on campus periodically to pick up mail, process bills, and perform other support tasks. Media Services will be on call to support Webex and live streaming. All requests for assistance should be sent to firstname.lastname@example.org.
Network technicians are on call for on-campus issues. Telecom has staff on campus Monday to Friday, 8 a.m. to 5 p.m. All requests for assistance should be sent to email@example.com.
ITS has a director on campus Monday to Friday during normal business hours to address any urgent issues.
The University of Redlands Office of Career & Professional Development (OCPD) has temporarily halted in-person services, which includes resources within the Career Studio, until further notice. All meetings from the OCPD have moved online, as have all services to students, alumni, and employers.
OCPD continues to provide students, alumni, employers, and faculty/staff/administrators with updates on its operating status. This information is updated on the OCPD website. Students receive weekly OCPD emails with information on how to access events and resources.
The Career Studio is now virtual. The Career Studio continues to be a great way for students to gain support around resume development, cover letters, job searches, mock interviews, and more. To schedule an online session, students can visit: https://go.oncehub.com/CareerStudio
If students/alumni have a quick question, we recommend students/alumni send OCPD a message via social media:
Prefer email? OCPD@redlands.edu
OISS continues to offer regular office hours on Monday, Wednesday, and Friday mornings from 9 to 11 a.m. and on an as-needed basis. International students and scholars needing assistance outside those hours can email firstname.lastname@example.org for information or appointments if individual in-person consultations are needed.
The Registrar’s Office offers in-person support by appointment only. An FAQ provides students with answers to the current most frequently asked questions with links to necessary online forms. Individuals should also refer to https://www.redlands.edu/registrar/ for additional information. For assistance or to schedule an appointment, please call 909-748-8019 or email email@example.com.
The offices of the Center for Spatial Studies (CSS) in Lewis Hall is closed, although face-to-face meetings may be arranged when needed. The CSS:
The Military and Veteran Services Office is closed (no walk-in service). Students may request support via the contacts listed below:
Following guidance from county authorities, all non-essential events have been canceled for the time being.
The University community held many virtual celebrations in 2020, while planning for other celebratory Class of 2020 events in 2021. More details will be forthcoming.
All U of R Southern California regional campuses and sites currently remain closed; instruction continues via technology-enabled learning.
On the Marin campus, residential Graduate School of Theology students are able to stay in their apartments, and only essential services (institutions of higher education are listed among these) may remain open. The Graduate Theological Union library is closed, with distance support provided to students and faculty.
On the Redlands campus, incoming and intra-office mail can be picked up at the Office Services window, located in the rear entrance to North University Hall, between the hours of 10 a.m. to noon and 1 to 3:30 p.m. For additional inquiries, please call 909-748-8010.
The Student Mail Center will be open from 9:30 a.m. to 12:55 p.m. and 2:30 to 3:30 p.m. Monday through Thursday and from 9:30 to noon on Fridays. Otherwise, staff at the Student Mail Center are working from home during the campus closure. Please call 909-748-8427 with inquiries.
Mail on the Marin campus will be collected twice per week by Su Hanson and distributed to Marin mailboxes, or, if intended for Redlands, forward it to the Redlands campus.
UPS, FEDEX, DHL PACKAGES
Warehouse receiving services are operating on a reduced schedule. Package deliveries from FedEx, UPS, etc. will be accepted from 10 a.m. to noon daily. Members of the campus community may retrieve their packages on Tuesdays and Thursdays from 10 a.m. to noon at the warehouse receiving door located on the east side of the Facilities Management building, near the loading dock along Grove Street. For any non-emergency concerns or questions, please e-mail Facilities Management at firstname.lastname@example.org.
Office Depot orders will be centrally delivered to Office Services rather than individual departments. Offices can pick up their Office Depot orders from Office Services during window hours. Please note that Office Depot may not be able to deliver University-ordered items during the hours that Office Services is open so orders may be delayed.
Office Services does have an Office Depot store card that can be checked out so employees can go in person to Office Depot to purchase supplies, if needed. Arrangements will have to be made in advance with Office Services to check out the store card. You can call Office Services at 909-748-8010 or 909-748-8429 to make arrangements. Purchases made using the store card will be priced with the University discount. Purchases made at Office Depot on personal credit cards or regular University credit cards will not receive the University’s price discounts.
Check Disbursements - Accounts Payable
The University will print checks once a week on Thursdays and checks will be mailed Fridays. Check Requests or Reimbursement Requests can be submitted by dropping off the completed forms to the Accounts Payable Office Monday through Thursday, during regular business hours (9 a.m. to 4 p.m.). The Administration Building will be locked, so you will need to call the Accounts Payable Office at 909-748-8185 or Public Safety at 909-748-8888 for access to the building. As an alternative, if you are not physically on campus, you can email your completed check request/expense reimbursement forms and supporting documentation (invoice/receipts) to AP@redlands.edu. For all forms submitted electronically, please retain original receipts and/or invoices for 90 days. Do NOT resubmit the originals to Accounts Payable.
If your budget manager cannot physically sign the check request/expense reimbursement, Accounts Payable will accept unsigned documents along with an explicit email approval by the appropriate budget manager. An example of an explicit email approval would be: “I, Pat Caudle, approve the check request to vendor ABC in the amount of $100 for payment of invoice 12356.”
The University will process department deposits and student account check payments on Tuesdays and Thursdays. If you have a cash receipt deposit form and related check/cash/credit card charges or a student account payment, please drop off these items at the Cashier’s drop box, located under the Cashier’s window in the Administration Building. Please make sure items placed in the drop box are in a sealed envelope so that items for deposits are not mixed together. The Administration Building will be locked so you will need to contact 909-748-8185 or Public Safety at 909-748-8888 for access to the building.
If you need finance business matters assistance during the closure, you can contact Controller Pat Caudle on her cell phone at 951-236-1331.
The University budget team continues to adapt forecasts of the financial impact of the COVID-19 disruption.
The University’s administration teams are covering all essential business services with staffing plans utilizing social distancing protocols.
The Human Resources Department remains open and fully functional, although with a significantly reduced physical staff presence in the office at any one time. All HR staff are actively reviewing their email and voicemails and returning messages. If you would like to meet with a member of the HR team, please reach out directly to determine how best to meet. The entire department is set up to conduct transactions remotely relying heavily on WebEx. The HR team is working with the University’s Employee Assistance Program (EAP) to identify additional resources available to our employees, free of charge, during these uncertain times.
The Public Safety Department remains open and fully functional with dispatchers staffing the phones and officers patrolling the campus on a 24/7 basis. Public Safety management personnel are working from home and on-campus, as needed. Email and voicemail messages are being actively monitored at all times and will be responded to accordingly. We encourage any Public Safety questions or requests for service to be handled by telephone instead of in-person at the front counter to the greatest extent possible. Should you need Public Safety assistance, please call 909-748-8888.
Building Maintenance and Custodial Services
Custodial Service will service only those areas on campus that are occupied. For Building Maintenance, please submit work requests as normal as staff will be monitoring the work order system. For any facilities emergencies, please contact Public Safety at 909-748-8888. Facilities Management staff will remain on call for emergency situations.
Administrative Services and Events
Administrative Services and Event Services remain open and fully functional; however, staff are working from home unless needed on campus. Department staff members are actively reviewing their email and voicemails and returning messages.
Please call 909-748-8052 for questions about contracts, vending machines, or water units. Please call 909-748-8116 for Event Services support.
The Copy Center staff continue to service University copiers and are available to process any copy jobs on an as-needed basis. Please call 909-748-8462 for Copy Center inquiries.
The bookstore continues to service all web orders, including textbooks and merchandise, although the store remains closed to patrons. Please call 909-748-8951 for inquiries.
Information Technology Services remains available to assist students, faculty, and staff in need of technology support.
The Office of Academic Success and Disability Services continues to work remotely.
The Office of Career and Professional Development remains open and has transitioned all of its offerings to an online format (see next question).
The Counseling Center has resumed services via video platform and phone to all registered U of R students. Students with counseling emergencies should call the 24/7 crisis line at 909-748-8960. The Counseling Center also encourages students to reach out to care providers they have worked with in the past or who are near their home, as they may be offering virtual therapy and can help prevent gaps in care. If you are a student having difficulty finding a community mental health provider, please reach out via email to Counseling Center Director Matt Gragg, at email@example.com. If you know a student who needs help, please also encourage the student to connect with the Counseling Center.
During the fall semester, aside from limited exceptions, for example for continuing international students and students who have already been identified as housing insecure, student residence halls remain closed. Graduate housing units, including on the Marin campus, are considered apartments for single family dwelling (rather than residence halls) and are not subject to closure.
For the spring semester, the University is currently coordinating with the County of San Bernardino in the hopes of being able to offer some opportunities to live in Redlands campus residence halls in single-occupancy rooms.
All intercollegiate athletics in the Southern California Intercollegiate Athletic Conference (SCIAC) were canceled for the fall semester and will not resume prior to early January 2021.
Please discuss whether you should be reporting to work in-person or remotely with your supervisor.
Please see the University’s Interim Telecommuting Policy.
We will transition to on-site work on our campuses based on local public-health guidance. Please consult with your supervisor on your particular situation.
You will continue to use the vacation code for all previously approved vacation hours that are during the University closure if you are actually still using the time as vacation. If your vacation plans were altered because of the pandemic and you will be at home (working or not), work with your supervisor to make changes to your timecard as appropriate to your situation.
On the Redlands and regional campuses the University is currently:
Supervisors can consider a variety of options, including:
You can contribute to the safety of our community through your actions by following the University’s guidance:
For more information on prevention and safety protocols, see the Centers for Disease Control and Prevention website.
For those employees with an underlying health condition that could affect their return to work, please contact your supervisor or the Human Resources Department. Refer to the Interim COVID-19 Policies for more information.
When the University reopens, the expectation is employees return to work. Fear isn’t a legal reason for refusing to return to work. If you have a diagnosed physical or mental-health disability, such as severe anxiety, and the pandemic is exacerbating that disability, please contact Human Resources to begin an interactive process for reasonable accommodations under the Americans with Disabilities Act.
The Interim Covid-19 policies provide details on how the University is working to maintain a safe and healthy work environment as well as details on alternate work options.
First, we would encourage every employee to begin the conversation with their immediate supervisor. If you have addressed your concerns with your supervisor and feel your concerns are not being heard, then please work through your leadership chain.
The University recognizes that some employees are in a difficult spot, since schools and day care are a prerequisite for many people to go to work. Please work with your supervisor to see what temporary scheduling or telecommute options may be available to you.
Employees are encouraged to proactively report any symptoms and to stay home and visit their medical provider if they are experiencing any symptoms.
Yes. The University has a duty to protect all of its employees, including you.
Please see the information in the Interim COVID-19 Policies for All Employees, Interim Telecommuting Policy, Return to Work for Employees - Guidance for Supervisors, and Additional FAQ documents.
Still have questions?
If your questions about the U of R response to the COVID-19 situation are not answered above, please email firstname.lastname@example.org. For more information on the virus itself, see the FAQ from the CDC.
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