Updated April 1, 2020
The University is monitoring and responding to the rapidly evolving coronavirus (COVID-19) situation, following the guidance of the Centers for Disease Control and Prevention (CDC) and other agencies. While as of today the University of Redlands has no confirmed cases at any of its campuses, we would like to keep you up-to-date on our latest policies and prevention measures with this FAQ.
The University continues to follow the latest guidelines offered by the Centers for Disease Control and Prevention (CDC), the San Bernardino County Department of Public Health and Marin County Health and Human Services Office regarding the novel coronavirus, or COVID-19:
As outlined by the CDC, many of the same standard health practices that protect against the seasonal flu can also be used to prevent coronavirus, including:
While a flu shot will not prevent coronavirus, it will offer protection from the flu and help lessen the public health burden of infectious disease.
It is important you reach out to a health care provider, the Student Health Center, your family physician, or a local urgent care, and advise them of your concern before seeking treatment. Notice to the provider allows them to be prepared for your arrival, thus minimizing exposure of others, should your symptoms warrant such preventative planning. Simply showing up at a care facility seeking medical help for COVID-19 symptoms is strongly discouraged.
For more information on COVID-19, see the FAQ from the CDC.
Most courses have transitioned to “online” to minimize in-person meetings.
Conventionally, we call this "going online," but it would more accurately be described as “technology-enhanced hybrid virtual instruction.” In most cases, this will likely mean faculty will make more extensive use of Moodle to deliver classes from a distance rather than offering an entirely "online program." Some exceptions are expected that may need to continue in a face-to-face modality—possibly including graduate work, classes at regional campuses, science labs, fieldwork, art studios, and music coursework.
The deadline for changing modalities to distanced formats was Monday, March 23.
Some faculty members may choose to adapt assignments without technologically enhanced formatting through individualized study or other pedagogical methods. Our goal is to enable students to complete their classes while practicing social distancing.
Faculty should consult with their respective deans, department chairs, and program directors with questions or concerns. See the following question for information on technology support.
Additional resources that may be of interest include:
The U of R Information Technology Services (ITS) instructional technology team is making additional time available to help faculty members to meet the needs of the current situation. In particular, the team can help:
The team is available in person from 8 a.m. to 5 p.m., Monday through Friday, at the Jones Computer Center, to consult with faculty members in enhancing their courses using technology tools. Virtual consultation and phone support is also available to faculty during regular business hours, evenings, and weekends. Faculty can:
The physical library is closed, as of March 19. The virtual library will remain open. Please check the library website for updates to hours and services.
No. In light of the latest guidance by Marin County health officials, the Graduate Theological Union is closing both its main and Marin campus libraries, as of March 16.
Students can retrieve a free UPS book rental return label by following the steps below. When possible, students should send all their rentals back in one shipment. This is a prepaid UPS label, so the package must be taken to a UPS store or put it in a UPS drop box.
Labels may also be printed from the rental page, as follows:
If possible, send all your rentals back in one shipment. This is a prepaid UPS label, so the package should not be taken to the Post Office or FedEx. You can take the package to a UPS store or put it in a UPS drop box. Please make sure all books are packaged securely in a plain, cardboard box. Include inside your name and telephone number, and note it is a rental return.
Students can log into the Student Development Center’s tutor scheduling page to schedule an online tutoring appointment for both subject and writing tutoring. If they haven’t used the site before, they will need to register for an account. More information is available on the Tutoring Services webpage.
If students have a particular need to use an electronic device from home, we encourage them to speak with the Instructional Technology Services team in the Jones Computer Center to review options, including accessibility of other facilities with connectivity.
As of March 13, all students in U of R study abroad programs have been recalled. Students are returning to their hometowns rather than the University.
All May Term classes involving travel, both international and domestic, are cancelled. Consequently, students who may need credits that were associated with the cancelled travel courses will have an opportunity to register for either current May Term courses OR additional courses offered by faculty who will not teach their travel course this year. All May Term classes will be presented via technology-enabled learning.
Many faculty members were able to adapt their classes to an online format prior to March 23. However, with more than 700 sections in the College of Arts and Sciences alone, as well as seven regional campuses, a diversity of graduate program needs, and many different teaching modalities, we could not assure academic continuity without some flexibility for planning. We couldn't simply flip an electronic switch and convert a class. Information Technology Services (ITS) extended its hours and availability to assist faculty and speed the process.
In response to the coronavirus situation, the School of Music has chosen to modify its event schedule. While some student recitals will proceed as planned for graduation purposes, all chamber and large ensemble concerts have been canceled for the remainder of the semester. In an effort to minimize risk to both audience and performers, any recitals that do proceed will not be open to the public. Until further notice, all recitals will be performed in an empty recital hall and streamed online at the link provided for those who wish to attend.
Yes, May Term Courses will be held through technology-enabled modalities. This means students will not return to campus for in-classroom instruction or housing for the May Term.
On March 16, the School of Business decided that any and all classes at the main Redlands campus and all regional campuses must be technology-enhanced (with no on-campus meetings) effective Friday, March 20. In the case of the Riverside, Temecula, and Burbank campuses, including the Cal Tech site, this is effective immediately due to March 13 County mandates. School of Business administrators will be following up with campus directors, faculty members, and staff to ensure these changes are executed by the deadline.
The Marin campus’s San Francisco Theological Seminary of the Graduate School of Theology moved to online instruction on March 10 in order to maintain curricular integration with the Graduate Theological Union (GTU) and the University of California, Berkeley. This practice will extend until Monday, March 30, at which time it will be reassessed.
All of U of R’s Southern California regional campuses are closed, and instruction will continue via technology-enabled learning.
To support this transition to online or technologically enhanced modules for the remainder of the spring semester, the School of Education has:
The School of Continuing Studies (SCS) will move all traditional classroom teaching into online and technologically enhanced modules through June 1, 2020. Faculty should individually update students about each class. Students can also reach out to the SCS staff members with questions.
An update on the status of Academic Affairs support areas—including Armacost Library, Information Technology Services, Registrar, Office of Career and Professional Development, Veterans and Military Support Services, the Office of International Students and Scholars, the Center for Spatial Studies, the Deans’ Offices, and the Provost’s Office—was provided in a March 19 memo from the provost.
Following guidance from the CDC and the California governor's March 19 order, all non-essential events are canceled for the time being.
The traditional commencement ceremonies that had been scheduled on the Redlands campus from April 16-18 are no longer feasible. We are in the process of exploring creative alternatives or postponements and will provide more information on our plans in the coming days. When available, additional information will be posted to the Commencement website.
The Graduate School of Theology Commencement exercises have also been postponed. In addition to a virtual experience this year, the Class of 2020 is invited to return to campus in May 2021 to participate in a festive joint ceremony.
On the main Redlands campus, the bookstore, the gym, fitness center, dance studio, and pool are closed.
The physical Armacost Library has closed, however, the virtual library will remain open. Please check the library website for updates to hours and services.
For dining services, Harvest Table has limited the menu to to-go options as a health precaution. Until further notice, the hours of operation for the Plaza Café are 10 a.m. to 12:30 p.m. and 5 to 6:30 p.m.
On the Redlands campus, the Hunsaker University Center (on the west side of Hunsaker Plaza) is closed until further notice; employees can enter using their keys. The Naslund Lounge is also closed. With the departure of most students, faculty, and staff from campus, other buildings are also being evaluated for closure for security reasons.
All U of R Southern California regional campuses and sites are closed; instruction will continue via technology-enabled learning.
On the Marin campus, residential Graduate School of Theology students are able to stay in their apartments, as Marin County health officials have advised residents to shelter in place; in Marin, only essential services (institutions of higher education are listed among these) may remain open. The Graduate Theological Union library is closed, with distance support provided to students and faculty.
On the Redlands campus, incoming and intra-office mail can be picked up at the Office Services window, located in the rear entrance to North University Hall, between the hours of 10 a.m. and noon. Inquiries should be directed to Darin Hinman at firstname.lastname@example.org.
The Student Mail Center will be open from 10 a.m. to noon on Mondays, Wednesdays, and Fridays. Otherwise, staff at the Student Mail Center are working from home during the campus closure. Please call 909-748-8427 with inquiries.
Mail on the Marin campus will be collected twice per week by Su Hanson and distributed to Marin mailboxes, or, if intended for Redlands, forward it to the Redlands campus.
UPS, FEDEX, DHL PACKAGES
Warehouse receiving services are operating on a reduced schedule. Package deliveries from FedEx, UPS, etc. will be accepted from 10 a.m. to noon daily. Members of the campus community may retrieve their packages on Tuesdays and Thursdays from 10 a.m. to noon at the warehouse receiving door located on the east side of the Facilities Management building, near the loading dock along Grove Street. For any non-emergency concerns or questions, please e-mail Facilities Management at email@example.com.
Office Depot orders will be centrally delivered to Office Services rather than individual departments. Offices can pick up their Office Depot orders from Office Services during window hours. Please note that Office Depot may not be able to deliver University-ordered items during the hours that Office Services is open so orders may be delayed.
Office Services does have an Office Depot store card that can be checked out so employees can go in person to Office Depot to purchase supplies, if needed. Arrangements will have to be made in advance with Office Services to check out the store card. You can call Office Services at 909-748-8010 or 909-748-8429 to make arrangements. Purchases made using the store card will be priced with the University discount. Purchases made at Office Depot on personal credit cards or regular University credit cards will not receive the University’s price discounts.
Check Disbursements - Accounts Payable
The University will print checks once a week on Thursdays and checks will be mailed Fridays. Check Requests or Reimbursement Requests can be submitted by dropping off the completed forms to the Accounts Payable Office Monday through Thursday, during regular business hours (9 a.m. to 4 p.m.). The Administration Building will be locked, so you will need to call the Accounts Payable Office at 909-748-8185 or Public Safety at 909-748-8888 for access to the building. As an alternative, if you are not physically on campus, you can email your completed check request/expense reimbursement forms and supporting documentation (invoice/receipts) to AP@redlands.edu. For all forms submitted electronically, please retain original receipts and/or invoices for 90 days. Do NOT resubmit the originals to Accounts Payable.
If your budget manager cannot physically sign the check request/expense reimbursement, Accounts Payable will accept unsigned documents along with an explicit email approval by the appropriate budget manager. An example of an explicit email approval would be: “I, Pat Caudle, approve the check request to vendor ABC in the amount of $100 for payment of invoice 12356.”
The University will process department deposits and student account check payments on Tuesdays and Thursdays. If you have a cash receipt deposit form and related check/cash/credit card charges or a student account payment, please drop off these items at the Cashier’s drop box, located under the Cashier’s window in the Administration Building. Please make sure items placed in the drop box are in a sealed envelope so that items for deposits are not mixed together. The Administration Building will be locked so you will need to contact 909-748-8185 or Public Safety at 909-748-8888 for access to the building.
If you need finance business matters assistance during the closure, you can contact Controller Pat Caudle on her cell phone at 951-236-1331.
The University budget team is working on a forecast of the financial impact of the COVID-19 disruption to the current fiscal year FY 2019-20 budget and to the development of the fiscal year 2020-21 budget.
The University’s administration teams are covering all essential business services with limited staffing plans utilizing social distancing protocols. Administrative functions continue to be operational, as needed, during the COVID-19 stay-at-home period.
The Human Resources Department remains open and fully functional, although with a significantly reduced physical staff presence in the office at any one time. All HR staff are actively reviewing their email and voicemails and returning messages. If you would like to meet with a member of the HR team, please reach out directly to determine how best to meet. The entire department is set up to conduct transactions remotely relying heaving on WebEx. The HR team is working with the University’s Employee Assistance Program (EAP) to identify additional resources available to our employees, free of charge, during these uncertain times.
The Public Safety Department remains open and fully functional with dispatchers staffing the phones and officers patrolling the campus on a 24/7 basis. Public Safety management personnel are working from home and on-campus, as needed. Email and voicemail messages are being actively monitored at all times and will be responded to accordingly. We encourage any Public Safety questions or requests for service to be handled by telephone instead of in-person at the front counter to the greatest extent possible. Should you need Public Safety assistance, please call 909-748-8888.
Building Maintenance and Custodial Services
Custodial Service will service only those areas on campus that are occupied. For Building Maintenance, please submit work requests as normal as staff will be monitoring the work order system. For any facilities emergencies, please contact Public Safety at 909-748-8888. Facilities Management staff will remain on call for emergency situations.
Administrative Services and Events
Administrative Services and Event Services remain open and fully functional; however, staff are working from home unless needed on campus. Department staff members are actively reviewing their email and voicemails and returning messages.
Please call 909-748-8052 for questions about contracts, vending machines, or water units. Please call 909-748-8116 for Event Services support.
The Copy Center staff continue to service University copiers and are available to process any copy jobs on an as-needed basis. Please call 909-748-8462 for Copy Center inquiries.
The bookstore continues to service all web orders, including textbooks and merchandise, although the store remains closed to patrons. Please call 909-748-8951 for inquiries.
Students with work-study positions will be paid their average weekly earnings (up to their work award limit) through the remainder of the spring semester work-study period. This applies to the pay periods from March 16 – 29 (paid April 10) and March 30 – April 12 (paid April 24). The possibility of remote work will be evaluated on a case-by-case basis by students’ supervisors.
Students leaving campus who do not have direct deposit will be mailed their checks to the home address on record, as long as that address is in the United States. While previously all students were asked to leave self-addressed stamped envelopes with the student mail center to receive their checks, now only international students need to do so. All student employees should either confirm or update their address on file within the Ultimate payroll system so the checks and other correspondence can be forwarded to the correct address.
Due to technology-enabled/online May Term classes and students' remote location, there will be no on-campus work-study during May Term.
The Health Center will be closed until further notice, however, the center's voice mail will be monitored.
For an on-campus medical emergency, call Public Safety at 909-748-8888.
For an on-campus COVID-19 medical concern, please call 909-335-1900 before going to an urgent care facility. If transport is needed, call Public Safety at 909-748-8888 and public safety officers will coordinate transportation.
Yes. On March 16, the University made the decision to close all Redlands campus residential communities including residence halls, the Brockton and Grove Apartments, and all organizational houses. Students were asked to leave campus by March 20. Students with special circumstances could apply for an extension. The Residence Life and Housing FAQ page provides more information.
Most students will receive a partial, prorated room-and-board credit applicable to expenses during the 2020-21 academic year; a fewer number of students (e.g., those graduating this year) will receive a partial, prorated room-and-board refund. Additional details will be forthcoming.
A separate FAQ about housing on the Redlands campus is available through Residence Life and Housing.
The Southern California Intercollegiate Athletic Conference (SCIAC) has announced the indefinite suspension, effective March 16, of all spring regular season conference competition and conference championships. In addition, Bulldog Athletics made the difficult decision March 12 to end all spring-sport seasons.
For the period until Friday, April 3, the University is asking all employees on Southern California campuses, except those deemed to have essential duties on the Redlands campus, to work from home. Given the shelter-in-place order in Marin County, the University also asks non-essential Marin campus employees to work from home through Friday, April 3. All University of Redlands employees will be paid as normal during this specified timeframe.
Every employee contributes important work. However, the determination of whose work is “essential” for providing necessary service to our constituents on-site during this unique time will be made by supervisors.
The Cabinet has provided the following guidance:
The Cabinet is currently working with supervisors to whom they delegate authority to assist in identifying employees within each category. If you have questions, please speak to your direct supervisor.
The health and well-being of our community remains our number one priority and we have responded with extending a paid period of 3/23 (or earlier depending on the campus) to 4/3, whether working from home or on leave due to the situation. To facilitate the temporary work-at-home policy in response to COVID-19, we have provided the following guidelines for telecommuting staff members and their supervisors.
Telecommuting employees should:
Please note: If telecommuting does not work as planned, the opportunity to telecommute will be revisited by the supervisor and employee.
For employees without direct deposit, checks will be mailed through the United States Postal Service to the postal address on file. All employees are asked to take this opportunity to review and update contact information in UltiPro.
We encourage you to sign up for direct deposit; however, direct deposit will only begin to take effect in the next (not current) pay cycle.
You can access Ultimate Time and Attendance (UTA) on “My Redlands.” Once on the MyRedlands site, search for the HR Portal.
Administrators: No changes to your timecard are necessary. Complete your timecard just as you would if you were working in the office.
Staff and Administrators Non-exempt: You must log all hours worked, even remote hours. For any day that you work on-site at the University, you will log your hours as you normally do; for any day you work at home, you will log those hours as you normally do. For the hours that you remain at home at the direction of the University (and do not work), you will use the code “CLOSE” for those hours. If you are working from home for some or all of the two-week period, you will track your hours and you normally do. For hours you are at home but not working, you will use time code “CLOSE” for your regularly scheduled hours. For example, if you are scheduled for 30 hours a week and you do not work, you will use the new time code for all 30 hours. View a step-by-step guide to add the time.
Please note: No overtime will be paid to hourly employees during this period without the explicit consent of their supervisors to work more than 40 hours in a given week.
You will continue to use the vacation code for all previously approved vacation hours that are during the University closure if you are actually still using the time as vacation. If your vacation plans were altered because of the pandemic and you will be at home (working or not), work with your supervisor to make changes to your timecard as appropriate to your situation.
Administrators: Please approve your timecard for the March pay period no later than Friday, April 3.
Staff and Administrators Non-Exempt: Please enter in any University time and approve your timecard for pay period 3/16 - 3/29 before you leave on Friday, March 20. You can approve timecards for the pay period 3/30 - 4/12 on Monday, April 13.
Supervisors: Please review and approve any unauthorized time as normal.
The governor of California has issued a “stay at home” order in response to the COVID-19 pandemic, effective until further notice. The University will comply with this mandate by extending its work-from-home policy beyond the previous April 3 deadline as necessary until this order is lifted.
Please reach out to Bulldog_benefits@redlands.edu.
University-sponsored travel is prohibited to any country designated by the U.S. Department of State as a level three (“Reconsider Travel") or four (“Do Not Travel”). Domestic travel is currently at the discretion of each individual in the community, however we request you reconsider all planned trips, domestic and international, given the national and California states of emergency due to the epidemic.
Note that any area's public health status can change quickly, and anyone choosing to travel abroad may be subject to quarantine upon reentry. We continue to monitor daily recommendations from the U.S. Department of State and the CDC.
Staff and administrator interviews for active searches are being postponed for three weeks. Deans will direct the timeframe for faculty searches. For searches that are currently open on the U of R website, the HR Department will continue to collect and review applications. Future interviews will be coordinated with applicable supervisors and managers.
Still have questions?
If your questions about the U of R response to the COVID-19 situation are not answered above, please email firstname.lastname@example.org. For more information on the virus itself, see the FAQ from the CDC.
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