Residence Life & Housing

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Frequently Asked Questions

Please click through for answers to the following questions:

1) Are students required to live on campus?

As a result of the University's commitment to being a residential campus, all students are required to live on campus and have a meal plan for the duration of their time as a student unless they are 23 years of age or older, living with immediate relatives or legal guardians within 30 miles of campus, or are married or in a domestic partnership. Please note, housing is not guaranteed for students under the age of 16 or over 23 years old and only provided if space is available. Only students who have received off-campus approval from Residence Life and Housing are exempt from the housing and meal requirement.

For more information, email us at

2) What do I need to know about laundry?


Every residence hall, organization house, and apartment complex on campus hs access to a community laundry facility. While most laundry rooms are located within the residence halls, a few communities have external facilities.  East Hall's laundry room is located on the east side of Orton Center, Brockton's room is on the north side of the community building in Block A, and Grove's is centrally located on the east side of the roundabout.

You can check the status of the laundry machines and set a text alert to inform you when your laundry is done through the convenient WaveVision website.

Laundry Charges

All washers and dryers are equipped with credit/debit card readers. You must use a Visa or Mastercard to pay for laundry. The machines do accept Visa or Mastercard gift cards should you not have a credit/debit card. The machine will place an $8 hold on your account for three hours after you use your card. This way, all charges made on that one laundry day will appear on statements as one charge. Current laundry costs are $1.25 to wash and $0.75 to dry.

Laundry Machine Service or Repair

Please tag the machine with the provided red tags available in each laundry room, and staff will open a work order for repairs.  If your laundry room is out of red tags, please inform a CA or building supervisor.

Tips for Machine use:

  • Firmly close washer doors (slightly unlatched doors will cause the machine to time out without washing!)
  • Only fill washers to the fill line indicated on the side of the drum.
  • Using a laundry pod?  Toss it (only 1) directly into the washing drum, not in the soap drawer.
  • Empty dryer lint traps before and after every dry cycle.
  • Machine not working? Place a red out of service tag on the machine. A staff member will submit a repair request within 24 hours.

For more information, email us at

3) How are roommate(s) assigned? What do I do if I don't have a roommate request?

One of the most enriching experiences in living on campus is the ability to bring what you learn in the classroom to your life by utilizing those lessons and sharing what you learn with other students in your community. We support this engagement by collaborating with our academic partners to place students in their residence hall based on their First-Year Seminar assignment. In July, students will be notified of their First-Year Seminar and hall assignments, and at that time, we will introduce everyone who is in the same hall to one another through the roommate selection search function. This will allow students in the same communities to search for roommates within the cohort of courses with the common hall assignment. For those who do not request a roommate(s), Residence Life and Housing will then match students together based on their housing.

For more information, email us at

4) Can I pick my roommate? My best friend and I want to room together.

We believe in the importance of providing new experiences for students, and for that reason, Residence Life and Housing will match most of the first-year students with their roommate(s) based on the lifestyle information provided in the New/Transfer Student Housing Intention Form. We understand, however, that some students feel most comfortable being able to identify people they want to live with for the year, whether that be people before Redlands or those they have met through the admissions process. For students who have a specific roommate(s) request, they have the opportunity to include that information in question 16 of the New Student Housing Intention Form or question 19 of the Transfer Student Housing Intention Form on the MyRedlands Housing Portal, where it asks if there is anything else we should know when considering a housing assignment. We then collaborate with these students' First-Year Seminar assignments to attempt to place them in courses with the same community assignment for them to live together.  Please know that while we try our best to take into account all requested pairs, we cannot guarantee everyone will be assigned with their requested roommate.

For more information, email us at

5) I'm concerned about the price of the room and meal plan. How do I communicate my desire, if possible, to have the least expensive options?

The single most significant factor contributing to the cost of a room is the number of roommates with which a student shares a space. Question number 1 on the New/Transfer Student Housing Intention Form on the MyRedlands Housing Portal asks students to indicate their room size preference so we can, to the best of our ability, collaborate with their First-Year Seminar assignment to place them in a community with the preferred room size and what is physically available. The second factor contributing to cost is the selection of a meal plan package. Students self-select this option and can edit their choice under Meal Plans on the Housing Portal until 5 pm on the Friday of the first week of classes each semester.

For more information, email us at

6) Can I make changes to my New/Transfer Student Housing Intention Form?

Yes! Go to your MyRedlands Housing Portal and select the form under Applications and Forms. Click on "Revise/Update This Application" and make the changes.

For more information, email us at

7) How do my First-Year Seminar selections impact my housing assignment? When will I find out what hall I am assigned to live in for my first year?

We collaborate with our academic partners to place students in their residence hall based on their First-Year Seminar assignment. Because the size of each community varies, there will be several courses with similar themes placed within the same community. In July, students will be notified of their First-Year Seminar and hall assignments, and at that time, we will introduce everyone who is in the same hall to one another through the roommate selection search function.

For more information, email us at

8) I have a medical condition and am required to live in air conditioning. Who do I talk to about housing accommodations?

Students who have medical needs and want their housing assignment to take these mental or physical needs into consideration are encouraged to review and complete the Accommodations Packet with Academic Success and Disability Services. This is the mechanism to request accommodations for a student for their time in housing at the University of Redlands. 

Please note that the Accommodations Committee meets approximately once per month during the academic year and does not meet during the summer months.  If you would like to pursue accommodations, please make sure to begin the process as early as possible so as to be recommended to the Committee in a timely fashion.

For more information, email us at

9) What are the move-in dates?

Move-in dates and times for new and returning students are posted at Important Housing Dates.

For more information, email us at

10) What is an Early Arrival Group?

Some students, new and returning, will move in earlier than the published arrival dates as they are members of an early arrival group. These students have prior permission to check in at a different date/time and will receive additional information about move-in from their group's representative.

Want to move in early but are not part of a predetermined early arrival group? Visit the Early Arrival Request form on the MyRedlands Housing Portal to learn more about requesting an earlier check-in.

For more information, email us at

11) Do you have a linen program?

Beds in our residence halls require specially-sized sheets, mattress pads and comforters to fit campus mattresses. These beds, which are longer than 76 inches, are intended to maximize student comfort.

The University of Redlands offers you an option to purchase your college bedding through Our Campus Market/Residence Hall Linens. When you reserve your college bedding through this program, you ensure the right size linens for move-in. The selection is larger than you will find anywhere else and prices are budget-friendly.

Every product available through this program is guaranteed to fit and guaranteed to last from move-in all the way to graduation. Extra-long sheets, extra-long mattress pads, extra-long comforters, pillows, décor and storage solutions, and all other products are backed by this guarantee.

For more information, email us at

12) Do you partner with a vendor for refrigerator rentals?

We have partnered with College Products to offer you MicroChill® fridge rental/purchase options. MicroChill® fridges are Energy Star rated and help contribute to the University’s sustainability efforts, as well as have a low noise rating.

Order before Aug. 14 and receive a $20 early bird discount and free delivery right to your room. Units ordered after Aug. 14 will be available for pick-up at a central campus location on move-in day.

Aside from MicroChill® units, College Products also offers QuicKey™ safes (for purchase only.) Safes are a great option to store your valuables like money, keys or important documents while at school. QuicKey™ safes allow for code or magnetic strip entry for maximum security of your items.

Go to to order.

For more information, email us at

13) Where can I purchase Student Property Insurance?

Disasters happen. Make sure you are covered. College Plus (not affiliated with the University of Redlands) is the premier personal property insurance plan specifically designed for college students. National Student Services, Inc. (NSSI) offers comprehensive coverage options to fit any budget.

For more information visit the NSSI website.

14) What can I bring to move-in?

Essentials to Bring Optional Items to Bring Items you MUST LEAVE AT HOME
XL twin bed linens, pillows and towels Computer, television, radio and electronics Microwave
Toiletries, shower caddy and shower shoes Power strip, surge protector Halogen lamps
Electronic chargers Desk lamp Air conditioning units
Room decorations Flashlight Candles and incense
Personal items to make your room feel like home Fans or evaporative cooler (Fairmont, Anderson, Bekins) Open coil hot plates or cooking units
Clothes and hangers Storage bins Cinder blocks
Laundry bag and detergent (no powder or pods) Refrigerator (maximum 4 cu.ft) Hoverboard
Personal medication Eating utensils and dishes Pets (only small reptiles, fish and birds permitted with roommate approval)
School supplies and backpack Cleaning supplies Weapons (including firearms, pellet/airsoft guns, paint guns, Mace/tear gas, ANY knives/blades greater than 2.5" in length, etc.)
For more information, email us at  

15) What will happen if there is a vacancy in my room?

While we try to match students with roommates prior to moving in, there are times when students may be faced with a vacancy in their room.  In these cases, Residence Life and Housing will continue to work to create roommate matches, whether through consolidation with another student(s) with a vacancy or by offering vacant spaces to students looking to change rooms for a variety of reasons.  When contacted about a new potential roommate or consolidation, we request that students are open and friendly to one another.  

For more information, email us at

16) What is a Community Assistant?

The Residence Life and Housing team is dedicated to building lasting communities of learning. Community Assistants (CAs) have the largest impact on achieving this goal through their interactions in our residence halls. CAs are responsible for enhancing the experience of living on campus.

The Community Assistant position at the University of Redlands is a rewarding leadership experience on campus, and we select the following year's Community Assistants each February.

Role Modeling: CAs are required to abide by all University policies. They also make decisions and interact with students in an ethical, caring manner that demonstrates the expectations we have for all students.

Student Support: CAs are the first line of contact for the students in the residence halls. As such, they answer questions, help students work through difficult life challenges, connect them with resources, help them find strong social connections, and encourage them to get involved on campus.

Mediation and Conflict Resolution: CAs work with residents to help them resolve conflicts in a healthy and successful manner.

Programming: CAs will plan both social and educational activities for their community.

Community Standards: CAs will facilitate the community standards process by holding meetings with their community to set expectations by which the community wants to live.

Duty: CAs are on duty from 7pm-7am every day. CAs are available to residents and walk through the community multiple times each evening.

Crisis Management: CAs help the campus community remain a safe place to live. They have extensive training in a variety of crisis response situations.

Policy Enforcement: CAs must uphold University policy at all times. This means confronting and documenting possible violations of policy, as these negatively impact the wellbeing of the community.

For more information, email us at