A message from the Counseling Center Staff

We are currently closed for Summer Break. We will reopen on Monday August 29, 2022. If you are having a mental health crisis/emergency, please call our 24/7 Crisis Line at 909-748-8960 to be connected with a licensed therapist. For current registered students you can utilize the TimelyCare free app or timelycare.com/redlands to have a virtual counseling appointment now or scheduled ongoing counseling appointments (up to 12 per year). If you need administrative assistance prior to that time, please contact the Office of Student Affairs at (909) 748-8053, Mon.-Th., 8am-5pm and Fri. 8am-12pm. Please visit our Referrals and Resources page for other options for mental health providers in the community.

COMMUNITY RESOURCES

Making an Appointment

To begin meeting with a counselor, you must first schedule an appointment by calling the Counseling Center 909-748-8108 or emailing the Counseling Center Administrative Assistant. (Email will not be monitored during summer break)

Our Administrative Assistant is only available during business hours, Mon-Fri 8:00 am-5:00 pm.  All calls/emails received after business hours will be returned the next business day. Please observe summer schedule.

Appointment Procedure

Appointments will be scheduled as soon after the initial request as possible, depending on the urgency of the situation and staff availability.

Our Administrative Assistant will ask you a couple of questions to determine your need and availability then will offer appointments based on your response.  If you are not available for any of the current openings, you will be asked if you would like to be placed in our waiting list so we can call you as soon as an appointment based on your availability opens up.

Please note that demand for services increases from midterms-finals.

What does the initial appointment look like?

Your intake (initial) appointment will be an opportunity to discuss your current concerns. We will work with you to develop a collaborative plan for next steps. These steps may include effective coping strategies, a follow-up appointment, or referral to other resources.

We are currently assisting students in a hybrid environment which means you will have an option to be scheduled a telehealth appointment or an in-person appointment following current CDC guidelines.

At your appointment time, you will meet with one of our clinicians, i.e., a licensed psychologist, a licensed marriage and family therapist, a licensed professional counselor, or an advanced supervised graduate intern over secure Zoom/in person. This appointment typically lasts 45-50 minutes. Our clinician will ask  questions to gather the information to determine how best to help you.

 

Telehealth Appointment Procedure

If you are scheduled for a telehealth appointment, you will receive a confirmation email shortly after we schedule your appointment over the phone. The email will contain a meting ID to your clinician's Zoom private meeting room and instructions on how to complete intake forms required for your appointment. 

To get the most out of your appointment, please be in a private location at the time of your appointment.  If you do not have a private location, please inform our Administrative Assistant so that we can coordinate other available options for you.

In-person Appointment Procedure

If you are scheduled to come in to the office, you will be sent a confirmation email with a link to our paperwork portal so you may complete it ahead of time.  You will also have the option to come in to the counseling center at least 15 minutes prior to your appointment and complete your intake paperwork in our waiting room.  Our administrative assistant will direct you.

We will be following CDC guidelines and current administrative procedures to ensure we can provide a safe environment for both students and staff.  Be aware that our guidelines are subject to change.  If you have any questions, please contact the Counseling Center office at 909-748-8108.

NOTE:

We do not offer walk-in or drop-in appointments. If you are in crisis, a phone consultation with the counselor of the day may be required first, to evaluate your situation and determine the best option for you. Same-day evaluations are available Mon-Fri from 8am-4pm. For after hours crisis, please call our 24/7 Crisis Line at 909-748-8960.

 

For more information about our crisis services, please refer to our Crisis Services page. You can also call our 24/7 Crisis Line 909-748-8960 to be connected with a licensed therapist right away.