University of Redlands
We offer a semester-based Monthly Payment Plan as an option to pay your balance due. This is a convenient method for planning, budgeting and paying educational expenses. This is a monthly plan, not a loan; you will not be charged interest. There is a $35.00 fee per semester to enroll in the plan and the first payment is due at the time of enrollment.
Payment Plans for the semester will be available for enrollment after bills are sent. Students enrolled in School of Business & Society or School of Education programs are billed at the beginning of each semester. Please note that only spring charges are eligible to be included in the Spring Payment Plan. All other prior term charges must be paid in full.
Proxy Users also have access to set up a Monthly Payment Plan. Students can add a Proxy User on their Self-Service Portal if the billpayer will be someone other than the student.
• Log in to your Self-Service Portal.
• Select Student Finance
• Select Payments & Payment Plans
• Select Proceed to Processor
• Select Set up a Payment plan under the corresponding term 
The person who enrolls in the payment plan becomes the designated plan owner and will be responsible for the payment plan installments. The student or a proxy user may enroll in the monthly payment plan.
• Students log in to their Self-Service Portal.
• Click on student name in the top bar, and then click on View/Add Person Proxy.
• Select on of the individuals associated with your record.
• Choose what information your proxy can access.
• Read the disclosure agreement, click the authorization box, and then the submit button.
• The proxy will get an email with login information. The student will receive a copy as well. The username and password will be sent in two separate emails.
For detailed step-by-step instructions, click here.
Students enrolled in School of Business & Society, School of Education, or School of Continuing Studies programs can make payments through ACH debit or by debit/credit card. Monthly payment plan payments will be automatically deducted from the plan owners bank account or credit card on the 15th of each month. If the 15th falls on the weekend, the payment will be deducted the next business day.
Monthly payment plan payments will be automatically deducted from the plan owners bank account or debit/credit card on the 15th of each month. If the 15th falls on the weekend, the payment will be deducted the next business day.
• $35 enrollment fee for each payment plan
• $30 returned payment fee, charged by Nelnet for non-sufficient funds
Your bank may also charge you additional fees. The $30 returned payment fee cannot be waived. It is your responsibility to ensure that your payment information is entered accurately and that your account has sufficient funds.
The amount due each semester, after financial aid has been applied, will be split into equal monthly payments. Your down payment will include the first installment of the payment plan plus the $35 enrollment fee.
For example, if you sign up for a 4 month payment plan and have a $4,000 account balance, your monthly payments will be $1,000 per month ($4,000 divided by 4). At the time of enrolling in the payment plan, you will make a payment of $1,035; the 1st installment plus the $35 enrollment fee. Subsequent monthly payments will be $1,000 per month.
Yes, payment plans need to be renewed each semester prior to the billing due date. There is a $35 enrollment fee for each payment plan.
Step 1 – Select "Request a New Plan Owner"
Only the current plan owner will be able to invite someone else to take over the payment plan.
To begin the process, the current plan owner must select "Actions" and "Request a New Plan Owner". Only proxy users or the student can be invited to be the plan owner through this link.
Step 2 – Select a New Plan Owner
Select a new plan owner from the available options. To be listed as a possible plan owner, the person must either be the student or a proxy user on the students account. If a proxy user is not listed, request that the proxy user log in to Self-Service and access the Nelnet payment processor via the "Payments & Payment Plans" page. 
An email will be sent to the invitee with a link that will take them to the Plan Owner Switch process.
Step 3 – New Plan Owner Switch
The person invited to be the new plan owner will see the following message on the home page of their online account if they have not completed the Plan Owner Switch:
Clicking on the "Proceed" button will take them to the Plan Owner Switch process.
The next step is the Payment Information page: 
The new plan owner must add a new bank account or debit/credit card or select a stored account. 
The new plan owner will then review the Payment Method and Payment Schedule. 
The new plan owner can review the Terms and Conditions by clicking on the "View Terms and Conditions" link. The Terms and Conditions will open in a pop-up window. The option to print the Terms and Conditions will be available at the end of the Plan Owner Switch process. The Enrollment Fee section will display in the Terms and Conditions, even if it has already been paid. The following authorization statement will display above the Terms and Conditions link: 
To become the new plan owner, select the "I Agree" button.
Yes, additional payments can be made using the steps outlined below.
When logged in to your account, select "Make A Payment" from the dashboard.
• Select Payment Plan
• Select Next - Payment Method
When paying an amount less than the Full Term Balance, check the box(es) to the left of the payment(s) that will be paid or type the amount in the Payment Amount column for the appropriate payment(s).
• Select your Payment Method: Choose from a stored account on file or enter a new account
• Total Amount: The amount being paid today is displayed
• Authorization: By clicking Pay $ Now the customer is accepting the terms listed
A payment confirmation is sent to the email address on file. The payer can elect to have the same notice sent to up to two additional email addresses.
When Pay $ Now is clicked, the payment has been submitted and cannot be changed or stopped.
This page is a printable confirmation of the payment that was submitted.
Click "Proceed to Home" to leave the payment screen.
Only one payment plan may be set up per term. The payment plan has one plan owner who is responsible for the monthly payments. If a separate user wants to contribute to the payment plan, there is an option to make a one-time payment. Please see the "Can I make extra payments toward my payment plan?" section above for a step-by-step guide.
Two payers can also choose to share a payment plan by switching the plan owner back and forth. The new plan owner assumes responsibility for the remaining installments on the payment plan. Please see the "I set up the payment plan in my name but want to transfer it to my proxy user, how do I do that?" section above for a step-by-step guide.
If your student account balance increases or decreases, your remaining monthly payments will be automatically adjusted.
If your balance increases less than 10 days prior to your next scheduled payment date, the adjustment will not affect your next scheduled payment. The increase will be distributed over the remaining monthly payments.
If your balance decreases less than 2 days prior to your next scheduled payment date, the adjustment will not affect your next scheduled payment. The decrease will be distributed over the remaining monthly payments.
An email reminder from Nelnet will be sent four calendar days prior to your payment due date. The payment will be automatically deducted from your bank account or debit/credit card on the scheduled payment date.
If you have questions on setting up the payment plan or navigating the payment portal, you may contact Nelnet by phone at 800.609.8056. The Call Center Service Hours are Monday through Friday, 7:00 a.m. CST to 9:00 p.m. CST.
If you have questions regarding your account balance, please log in to Self-Service Student Finance or contact Student Financial Services at 909.748.8047 or sfs@redlands.edu.
