University of Redlands
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Email this pageYoung & Sharp: Take time to talk
The main cause for the coarsening of public discourse is our preoccupation with the speed of service. With an increased focus on getting everything done within a minimal amount of time, people spend less time making the little interactions that matter, such as asking how one's day is going or actively engaging a customer.
While a few companies still emphasize the power of a smile, more businesses could benefit from the good feelings associated with smiling. Surely making someone's day is worth the 20 extra seconds he or she spends in line.
Andrew Salter, 21, of Redlands, is a student at the University of Redlands.
