In the event that a student has a specific complaint regarding the University's compliance with Section 504 of the Rehabilitation Act of 1973 or the Americans with Disabilities Act of 1990, he or she is encouraged to work with the person most directly involved to resolve the matter informally. The complainant may contact the department chair or the staff member's supervisor. The faculty or staff member and the department chair or staff supervisor are encouraged to consult with the Assistant Dean of Academics and Student Life for information regarding the law. If the matter cannot be resolved informally, the following procedures will initiate a formal grievance.
A written complaint should be submitted to the Dean of the College of Arts and Sciences as soon as possible, but no later than 60 calendar days after the alleged violation. It should contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, description of the problem and a summary of the actions taken to resolve the matter informally. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
Within 30 calendar days after receipt of the complaint, the Dean of the College of Arts and Sciences (or his or her designee) will meet with the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the Dean will respond in writing, and, where appropriate, in a format accessible to the complainant. The response will explain the position of the University of Redlands and offer options for substantive resolution of the complaint.
If the response by the Dean does not satisfactorily resolve the issue, the complainant may present a written appeal to the Equal Employee Opportunity Officer (EEO) within 30 calendar days after receiving the response from the Dean of the College of Arts and Sciences. The EEO Officer will meet with the complainant within 30 days of the receipt of the grievance. Within 30 calendar days after the meeting, the EEO Officer will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. If the issue concerns a matter of academic policy, the EEO Officer will consult with the Vice President for Academic Affairs prior to rendering a decision.
A student may file a complaint with the United States Department of Education, Office of Civil Rights (OCR), about the handling of his or her request after the University's determination becomes final. Complaints may not be filed later than 180 days after the incident.