Sr. PC Specialist - Truesdail & Arts
ANNOUNCEMENT OF STAFF POSITION OPENING
POSITION: SENIOR PC SPECIALIST-TRUESDAIL/ARTS
POSITION CODE: S6921
DEPARTMENT: Information Technology Services
MONTHS/HOURS: 12 month/40 Hours
STARTING SALARY RANGE: $20.40- $22.95 per hour
INTRODUCTORY PERIOD: 6 months
POSTING DATE: September 20, 2013
APPLICATION DEADLINE: Extended to: October 25, 2013
DESCRIPTION: Reporting to the Manager of Academic Technology Services, the Senior PC Specialist is a key position that provides technical support for computer labs and audio/visual equipment located in the Communicative Disorder Clinic and provides computer end user support for the Arts and Theater departments.
Duties and responsibilities include, but are not limited to:
- Provides technical administrative support for operation, maintenance, and repair of audio/visual equipment such as encoders, processors, cameras, and microphones located in the Communicative Disorder Clinic.
- Coordinates between Communicative Disorder Clinic faculty and staff and technology vendors for repair, upgrades, and scheduled maintenance of AV equipment such as overhead projectors, encoders, processors, cameras, and microphones.
- Provides computer labs and technical end user support for the Peppers Art Center and the Theater departments.
- Manages files, folders, and personal identity access such as logins and passwords for Communicative Disorder Clinic computer systems, servers, and equipment.
- Provides computer imaging support using software such as Symantec Ghost and Carbon Copy.
- Provides technical and end user support for graphics and image database using media management solutions such as Luna Imaging.
- Works collaboratively with ITS, Communicative Disorders, Peppers Arts Center, and Theater department staff and faculty to develop and define system hardware/software needs with guidelines established by the Director of Academic Computing and Instructional Technology.
- Provides support and training to faculty, staff, and students on use of Technology Enabled Classrooms (TECs), software applications, computers and A/V equipment such as overhead projectors, encoders, processors, cameras, and microphones.
- Writes/Updates training manuals for A/V and computer equipment.
- Coordinates repair of environmental systems such as air conditioning equipment.
- Orders supplies for clinic therapy and observation rooms.
- Performs other systems support, hardware, and software maintenance and support duties as assigned or directed.
MINIMUM QUALIFICATIONS: Position requires a high school diploma or equivalent, with also three (3) to five (5) years of additional coursework in computer science and computer maintenance/repair or a related field. Plus three (3) to five (5) years of professional experience in information systems, computer software support, and the support of an audio/visual (AV) system. Knowledge and experience should include administration of AV hardware and software, such as VBrick or a similar A/V application, as well as management of A/V equipment to include overhead projectors, cameras, microphones, encoders, and processors. Experience in programming, managing, and maintaining AV equipment is preferred. Strong candidates will have experience in managing personal identity access such as logins and passwords, as well as proficiency in vendor support and coordination; and experience of working in a higher education environment. This position will provide end user support and training to faculty, staff, and students of varied technical skill levels. The successful candidate will have a proven record of support and maintenance of computer hardware/software, audio/video and related information systems, participation in technology projects/initiatives, and technical support within an information technology department. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. In compliance with the Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call 909/748-8040.
TO APPLY: Submit a University of Redlands Staff application form http://redlandsapps.redlands.edu/hr/staff_app.cfm. Applications not received prior to the application deadline date specified on the job announcement will not be considered.
FOR MORE INFORMATION CONTACT THE JOB LINE AT 909/748-8883 OR VISIT
SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE
UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN
MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY
AN EQUAL OPPORTUNITY EMPLOYER