Frequently Asked Questions
When will I find out who my roommate is?
Students will be notified of hall and roommate information via University of Redlands email in early July.
When will I get my Redlands email and network ID's?
University of Redlands email and password information will be sent out in mid May via first class mail to the home address of the student. Please be sure your address is kept updated. Contact the admissions office if you need to update your address.
Should I plan to stay through the start of school or will I be able to go home before classes begin?
Yes, once you arrive on campus, you should expect to stay through the start of classes. There are a number of academic items happening on the Saturday before classes begin including adjusting your schedule and your First Year Seminar will meet for class.
When is Redlands Connection Day?
Redlands Connection Day will be July 12th this year. The Redlands Connection Day schedule will be posted online when ready.
How do we go about setting up a new bank account for students that is both local and convenient? Please see the US Bank & ATM Banking Services Announcement for suggestions.
Does the University provide shuttle service at the start of the academic school year for both New and Returning students from the Ontario airport?
Yes, the University of Redlands offers free transportation services for students from the Ontario International Airport for the start of the academic school year for both New and Returning student arrival days. Upon arrival, collect your luggage and wait at the curb outside the baggage claim area for the marked University of Redlands shuttle van. Pickups run on the top of the hour at 1 hour intervals beginning at 10 a.m. and ending at 10 p.m. Please be aware this time frame may fluctuate depending on road and highway conditions. There is no need to pre-register for this service. As a courtesy, please try to limit baggage to no more than two suitcases. If you have any additional questions regarding pickups, please contact Public Safety at 909-748-8888.
When do I receive my room number and keys?
Watch your Redlands email box and your class Facebook page for information about the day you can move in. You will receive instructions as to when and where you should go for checking into your residence hall. At your hall you will receive two keys, one for your room door and another for the exterior doors of the residence hall. Please report any lost or stolen keys immediately to your residence life staff.
When do I find out my mailbox number?
Your mailbox number and combination will be mailed out in early July.
While a Redlands student, your mailing addresses will be:
BOX NUMBER (Example: A101)
1231 E COLTON AVE
REDLANDS, CA 92374
(*Please DO NOT use PO before your box number, use ONLY THE BOX NUMBER consisting of the alpha and numeric number.)
What meals are provided during orientation?
All your meals are covered during Orientation, that goes for both residential and off-campus students. Your Student photo ID card will be your entrance to all meals.
What should I bring for my room?
Students are encouraged to bring the following items:
- Extra Long Bedding (mattress pads are provided but feel free to bring one)
- Desk Lamp
- Laundry Soap
- Room Decorations
- EVAPORATIVE COOLER if students are housed in a building without air conditioning (Grossmont, Fairmont, Anderson)
- Power strip (surge protector)
- Shower shoes
What should I NOT bring for my room?
The following list contains items which should not be brought to campus:
- Halogen Lamps
- Air conditioning units
- Homemade bunkbeds and lofts
- Open coil hot plates or other cooking units
I want to bring my own refrigerator. How big can it be?
You are allowed to have your own refrigerator in your room as long as it is 4 cubic feet or smaller.
Can I switch my room?
Yes, but not until school has started. There is a two week freeze on any housing changes once classes have started. If, after you arrive on campus you wish to request a change, the residence life staff in your hall will work with you to help you resolve concerns related to the hall and/or help you and your roommate work through issues so that you can remain in your space. After a good-faith effort to work things out in your room, we will attempt to accommodate your request to move if space becomes available.
Can I request bunk beds?
Yes, once you arrive on campus talk to your Residence Life staff member. Bunk Beds are in very limited supply and are used in triple and quadruple rooms first. Your Residence Life staff member will place your name on a list and let you know if any become available.
What kind of computer will I need to access the network?
You may purchase either a Windows based PC or a Macintosh computer. Both will work equally well on the Redlands network. The university also provides wireless network capability. Most laptop computers come with built-in Wi-Fi; therefore no extra hardware is required to get on the Redlands wireless network. By the way, most of our students bring a laptop to campus, with only a few who bring towers. Since each room in the Residence Hall is also equipped with a wired network connection, you have the option to connect via Ethernet cable. These cables can be purchased in our bookstore.
If my computer breaks, can I get it fixed?
The Residential Networking (ResNet) department supports all our campus residence hall students with complimentary software support. If the computer is still under warranty, we prefer that you take it back to the vendor. Otherwise, ResNet would be more than happy to diagnose your problem and repair the software malfunction. If there are hardware problems, we will advise you as to what is wrong. But the replacement for hardware components is the users’ responsibility.
Who will help me configure my computer?
The ResNet department is at your service, Monday – Friday from 8 a.m.– 5 p.m. During orientation week, we are available over the weekend as well.
How much will it cost me to have my computer hooked up to the network?
There is no fee for attaching your computer to the university network. However, we require that your computer meet minimum security standards. As such, we will supply you with a copy of Symantec’s anti-virus software, free of charge. Please do not buy your own anti-virus program; only one anti-virus program can run on a computer at any given time. In addition, we require that you update your anti-virus signature files and keep it updated on a monthly basis. If you connect to our network via the wireless interface, we require that a security profile be loaded on your computer to make it compatible with our secure wireless network.
When is Parent Weekend?
Parent Weekend corresponds with Homecoming in October.