University of Redlands >
Quick Guide/FAQ
What are eBills?
eBills are online billing statements that display the same information as traditional paper statements, for example: charges for tuition, fees, room and board, credits, and payments. Electronic Billing (eBills) is the official means of providing student account statements to all Redlands students. Student account eBill notifications are e-mailed to students and authorized users when statements are generated. Notifications are e-mailed to the student's Redlands email address and any authorized user’s e-mail address.
What are the benefits of eBilling and online payment?
Please see eBill Advantage.
Is my personal and payment information safe on eBill?
YES! University of Redland’s online billing system is hosted on a secure server and the personal profile and payment information of students and their authorized users is kept secured using industry-leading security features.
What is an authorized user?
Authorized users can view your account and make payments on your student account balance. It is possible to have more than one user on an account. To protect the privacy of all users, you cannot view each other’s bank account information. Authorized users may be added and deleted as necessary, but only by the student. It is the student’s responsibility to set up authorized users for their student account. Once the authorized user is added, the authorized user will receive a welcome message from Student Business Services containing the password necessary to login.
How do I establish authorized users on my Student account?
To add an authorized user to your eBill student account:
- Login to your Student Account using WebAdvisor
- Click on the Authorized Users Tab and follow the prompts
The authorized user you have specified will receive an e-mail notification which contains an initial eBill password and login instructions. An e-mail notification will be sent to each address provided when a new eBill becomes available.
How do I view my eBill?
Once you login, click on the eBills link on the top menu bar. This will display the most current eBill available. We store up to 18 months of eBills and you can view any other eBill by selecting a statement date from the drop down box and clicking on Go.
How can I view the current activity on my student account?
You can view your current activity by clicking on the View Current Account Activity for the current term. This will display all current activity. To view all of the activity for the term (you can also choose a previous term), select the desired term in the drop down box and click on Go.
What types of payments are accepted online?
Within the eBill account, a student and authorized user can make online student account payments with an electronic check (ACH) or accepted debit card. Please note that some banks might not accept PINless debit transactions.*
*ATM Debit Card - The following networks are supported - ACCEL, STAR, PULSE and NYCE. However, debit cards issued by Bank of America, Chase, US Bank, and Wells Fargo cannot be processed as a debit card online.
If I do not want to make my payment online how do I mail in a payment?
Mail checks payable to:
University of Redlands
Cashiers Office
PO Box 3080
Redlands, CA 92373
Please indicate the student’s ID number on the memo line of the check.
Can I have my bills mailed to me?
eBill is the only official means of providing student account statements to all Redlands students. When a new bill is available e-mail notifications will be sent electronically from Student Accounts to the student’s Redlands e-mail address and any Authorized Users established by the student. You may obtain a paper bill by accessing your eBill and printing a paper copy of your bill.
How do I pay an amount different than the "Current Account Balance" or "Amount Due?"
Select one of the buttons and enter the amount you are paying in the box to the right. Select the green continue button. Make sure to verify that the amount you entered carries over the following page.
Who does the statement come from? How can I make sure the e-mail sent to me is not treated as spam?
The e-mail containing information about the online statement will be sent from ebill@redlands.edu This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
To avoid having this e-mail sent to your junk, spam, or bulk folder, please add ebill@redlands.edu to your contacts or white list.
I made a payment online. When will my account balance reflect the payment?
Payments are posted and recorded into the student accounting system immediately upon submitting your payment.
Who do I contact if I need assistance with the eBill system?
The Student Accounts Office can assist you at the following phone number or email address:
Student Accounts Department (909) 748-8886
ebill@redlands.edu